Catalin Dragana

Experience

• 

  Ifantis Romania S.A

  Jan 2007 - Feb 2009

  Invoicing operator

  • customer order pickup• receiving orders from distribution and sales agents• Registration of orders in the centralizer and transmission to the order preparation points, monitoring and control of the activity of preparing the goods and invoicing in order to deliver to the clients• issuing tax invoices, merchandise accompanying commodities in the Unisoft Atlantis software• archiving tax documents and travel orders

• 

  AZAD ENTERPRISES (Lamonza Romania)

  Jan 2010 - Apr 2018

  Invoicing operator and customer service support

  • Operate bills and opinions in Wizcount around 150 per day• Billing per region• Inserting invoices into the web portal• Managing online orders and eMAG Marketplace platform, documents required to ship parcels.• Archiving documents• Create Bar Code Labels in Bartender• Providing service for marketed products• Taking infoline calls, complaints (Telverde, email) and solving them• Responsible for stock tracking service• Periodic inventory evaluation, new ordering and inventory improvement parts Afișează mai puține

• 

  DB Schenker

  Apr 2018 - Oct 2021

  Retrieving and tracking the resolution of user tickets in the Service Now platform.Administration of the local computer network and its development by adding or modifying equipment.Participation in infrastructure projects.Ensuring and maintaining the operation of all servers in parameters.Escalation and staying in touch with IT partners / service providers.Providing support for on-site and remote users: configuration and maintenance of computers, printers.Installing new computers, manage accounts and access, checking and updating software, setting up phones (mobile & Cisco)Management and control of consumables and assets, records of equipment entering and leaving the departmentControl and update software stationsExperience in: Windows Server, Microsoft Active Cirectory, VPN, DHCP, VMware. Microsoft O365 dashboard,AzureCompleted courses: CCNA, VMwareProjects: Printing concept - We have implemented and replaced the entire printing system of the company (Software,printers). Afișează mai puține Responsible for the installation and configuration of:• Hardware drivers• Software & Utilities• Productivity ApplicationsResponsible for software updates and upgrades• Manage and install all operating system patches and updatesResponsible for assisting customers with the installation, configuration and troubleshooting of the following types of hardware:• Printers (Wired and wireless) Konika Minolta• Scanners• Cisco ip phones• PDA and smartphones• Conduct and maintain an accurate inventory of user hardware and RF equipment via helpdesk• VPN and internet support• Set up new computers for new joiners in company• Responsible for troubleshooting end user and network problems, and diagnosing the source of the problem to provide a resolution or next steps• Provide documented follow-up to all open trouble tickets and escalate where required• Maintain accurate system policies/procedures and perform responsibilities according to the processes developed by our corporate staff• Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration• Be proactive in recommending improvements in procedures that will increase the efficiency of the facility and staff members in regards to IT related technical issues and processesGood PC technical and troubleshooting skills working with Active Directory, Microsoft Azure, Microsoft office 365 administration, Swivel administration VPN. Afișează mai puține

  • System Engineer

    Dec 2019 - Oct 2021

  • IT Support Specialist

    Oct 2018 - Dec 2019

  • Invoicing Specialist

    Apr 2018 - Nov 2018
• 

  Tuborg Romania

  Oct 2021 - Jan 2023

  IT Support Specialist

  Retrieving and following the settlement of L1 support user tickets.Providing support for on-site users or remote: configuration and maintenance of computers and printers accordinglyinternal procedures.Installation of new computers, access control and software update, configuration of mobile and IP phones.Administration of the local computer network and its development by adding or modifying equipment.Support for internal applications.

• 

  The HEINEKEN Company

  Jan 2023 - now

  Strategic Applications Support

  Analysis and rectification of malfunctions, problems, and the processing of technical requests related to the applications in scope.Involves supporting global applications & contact with the global team.Ownership of D&T budget related to technical deliverables for each strategic application in scope.Participation in the local service desk (ITIL) with a focus on 2nd level support.Monthly reporting on requests received / executed, to be regularly discussed with the application owner(s) in a service review meeting. Afișează mai puține