Chani Greiner

Experience

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  Crowne Plaza Resort & Golf Club Lake Placid

  Jun 2005 - Oct 2005

  Waitress/ Banquet Server

  Experience serving large scale weddings, corporate conferences, and other group F&B events.

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  Mirror Lake Inn Resort & Spa

  Sept 2005 - May 2008

  Spa Desk Coordinator Lead

  As a key member of the spa management team, I had extensive guest interaction and performedsupervisory duties in the absence of the Spa Director. I promoted and booked spa services, includingfacials, massage treatments, body treatments, and salon services using SpaSoft booking software. Iperformed body treatments from December 2005 to May 2008, receiving professional training. My roleincluded overseeing daily operations, scheduling therapist staff members, monitoring spa and hot tubmaintenance, and maintaining the cleanliness of the spa sanctuary, fitness center, and pool area. I also scheduled desk staff for the four team members I supervised, managed weekly inventory and productordering, and ensured the team's nightly financial accuracy. Additionally, I was professionally trained inproduct education and sales, employee and customer conflict management, and was trained in the AAA4-diamond guest service experience, which became a lifelong pillar to my skillset in clinic management. Show less

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  Root Alchemy

  May 2008 - now

  Owner, Herbalist & Event Vendor
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  The Lodge on Lake Clear: An Adirondack Resort & Retreat

  May 2008 - Nov 2008

  Marketing & Event Coordinator

  Planning, detailing, and coordination of weddings, family reunions, corporate retreats and other catered events with on-site service during special events. Also responsible for coordinating and overseeing all marketing campaigns. Marketing duties included creating updated marketing materials as well as writing and distributing press releases and coordinating radio ads.

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  Rock Resorts Spa at The Lodge at Vail

  Nov 2008 - Apr 2009

  Spa Coordinator

  As a Spa Coordinator, I focused on sales and ensuring top-notch AAA Diamond hotel level customerservice, for which I received specialized training. Responsibilities included scheduling appointmentswith SpaSoft booking software, providing tours and cleaning the spa sanctuary, educating clients onup-sells and take-home treatments, and ensuring every customer left the spa with a positive, relaxedexperience. Duties also included answering telephones, product sales, ensuring accurate financialreports, and providing concierge services for guests. Show less

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  Cerberus Productions, LLC

  Jul 2009 - Jul 2009

  Festival Ticket + Security Team

  All Good Music Festival security team and ticket crew

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  Cranmore Mountain Resort

  Dec 2009 - Sept 2011

  Ticket Sales Lead/ Resort Planner

  Supervised the sales of season passes, lift tickets, lesson packages, and rental sales using SiriusWare booking and ticket printing software. Responsible for training front-line sales and phone reservation staff, ensuring financial accuracy of all sales at the end of the day, providing supervisor-level customer service, maintaining accurate documentation, and consistently meeting the needs of both staff and customers.

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  The Red Fox Bar & Grille

  Apr 2010 - Jul 2011

  Waitress/ Hostess

  Fast paced family restaurant and bar. Experience with special events including weddings and corporate events.

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  Attitash Mountain Resort & Wildcat Mountain

  Sept 2011 - Oct 2016

  Sales Manager (Groups & Events)

  As a Sales Manager for Domestic & International Group Ticket Sales, I coordinated group needs for twoski areas, including lift tickets, rentals, lessons, and food/beverage. I managed event files to ensure allrequirements were met and organized trade shows and B2B expos, such as the Ottawa and BostonSki Shows. The role required extensive booking coordination using SiriusWare booking and ticketprinting software, travel for client prospecting and regional meetings, maintaining detailed travel andexpense reports, and CRM database management (Delphi). I ensured financial accuracy and providedon-site guest service while handling various clerical and administrative duties, including phone support,contract file maintenance, rate sheet design, travel coordination, cold calling, sales proposals, massmailings, and email blasts. Additionally, I built and maintained relationships with business partners andhotels. Show less

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  Moonrise Festival

  Aug 2016 - Aug 2016

  Star Team Volunteer

  The Star Team is a volunteer team that provides patrons of Moonrise Festival mobile hydration, provides staffed water refill stations, and works shifts at the lost and found booth. This team is led by Eric Bonnavent.

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  Red Jacket Mountain View Resort

  Dec 2016 - Mar 2017

  Sales and Catering Manager

  Responsible for the sales and coordination of weddings, catered events, and overnight groups. Duties include meeting and exceeding client needs, organizing and attending meetings, site visits, tastings, and showroom visits, and creating contracts, rental orders, and event menus. The manager crafts event schedules, manages client details, confirms vendors, and maintains organized records. On event days, the manager acts as the on-site coordinator and primary contact for vendors. Additionally, the role involves working with the hotel’s event planning team to achieve sales goals and ensuring seamless communication between service and kitchen staff for successful events. Show less

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  Moonrise Festival

  Aug 2017 - Aug 2017

  Star Team Volunteer

  The Star Team is a volunteer team led by Eric Bonnavent that provides patrons of Moonrise Festival mobile hydration, provides staffed water refill stations, staffed the lost and found booth, and provided harm reduction services.

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  Elements Massage®

  Sept 2017 - Jul 2018

  Spa Coordinator

  As a Spa Coordinator, I was responsible for booking appointments, providing exceptional customerservice, and selling monthly memberships. I also ensured the spa remained clean and consistently metmonthly sales goals.

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  Forever Wild Apothecary

  Sept 2018 - Sept 2020

  Herbalist & Barista
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  Moonrise Festival

  Aug 2019 - Aug 2019

  Star Team Volunteer

  The Star Team is a volunteer team led by Eric Bonnavent that provides patrons of Moonrise Festival mobile hydration, provides staffed water refill stations, staffed the lost and found booth, and provided harm reduction services.

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  Envision Festival

  Feb 2020 - Feb 2020

  Village Witch (Herbal Clinic)

  I participated in an 80-hour herbal medic training for one week and then worked at the herbal clinic at Envision Festival. We treated festival patrons and workers for everything from upset tummies to flus and colds. We worked in conjunction with the medical staff, site ops, maintenance and security.

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  PK Health and Wellness

  Mar 2023 - now

  Front Office Manager
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  Root & Branch Medicine

  Aug 2024 - now

  Office Manager