Ridip Borgohain

Experience

• 

  Accenture

  Jul 2010 - Nov 2015

  • Analysed bugs in production and prioritized for enhancements, created work plan and validation plans for code releases in multiple environments. • Prepared client reports & statistics and Trained newly joined freshers on Project foundation. Team administration, to deliver support for the newly designed Supply Chain applications for the merged business entities, preparing dashboard for Organization reporting.• Increased skills & proficiencies of the team by conducting knowledge transition sessions. • Performed on-shore(Argentina) Knowledge transition and team development. • Stabilized newly implemented Supply Chain application based on Oracle Database and the CISCO TIDAL Enterprise Scheduler. • Delivered Quality deliverables within stringent time frames in a high pressure work environment.• Supported multiple applications and identified & reduced manual effort by implementing time & cost saving automations using Oracle PL/SQL Procedures/Functions and UNIX Shell Scripts.• Interacted with the client for gathering requirements and perform feasibility studies to provide estimates in terms of Work Effort Hours.• Co-ordinated & Delegated analysis & resolution of defects, and design & development of code enhancements.• Involved in Testing (Unit, Performance & UAT) before code deployment to the production environment.• Involved in Release management, Code Deployments and Post release support and maintenance as a part of the Environment Management team.• Collaborated & planed with the client for code fixes, enhancements & automation items with an intention of Continuous Application Improvement.• Co-ordinated with Business end users to identify and set up requirements for data transfers, environments & service activations.• Prepared, tracked and monitored the Implementation Plan, Schedule & Activity list to avoid last moment post production release issues. Show less • Transitioned from ROSCO (old application) to SCORE (new application). Supported transition of the system and worked towards resolution of new challenges and issues.• Performed ROSCO Data cleansing and preparing data for migration across Oracle Database Application.• Learned newly transitioned Supply Chain application of the merged entity. • Prepared and reviewed Process Runbooks and updated the same with issues and resolutions in the SharePoint.• Supported the team member in designing, analysis of defects and new developments in the Oracle Database Application.• Developed the code for new automations using Oracle PL/SQL Procedures/Functions and UNIX Shell Scripts.• Worked on Pre-migration code reviews & walkthroughs, Code deployments, provided post-release support by validating (fixed) & identifying production defects as a part of the Environment Management Team.• Mentored fellow new joiners. Show less • In a development environment, I worked on Development and Testing and to gain functional expertise, learn new applications, meet client requirements and deliverables.• Understood Business Functionality working on the TIA application.• Performed Requirement Gathering from daily calls with BAs.• Documented Functional & Technical Design Documents.• Developed of Interface Modules using Oracle Pl/Sql.• Performed Code check-in in Clear Quest.• Tested multiple interface modules.• Worked in a production support environment to provide end to end Supply Chain Support and gained functional expertise, learnt new applications, client rapport building. Monitored jobs in UNIX servers.• Monitored/ Supported Supply Chain jobs across UNIX servers.• Support Order processing through ROSCO Scheduler.• Analysed & Fixed fallouts in the Oracle Database Application.• Analysed and resolved Incident/ Problem Ticket using BMC Remedy & Nimsoft ticketing tools.• Supported GIS B2B processes using the IBM Sterling Integrator.• Provided support for online applications.• Monitored as a whole application health using monitoring tools like Foglight, PA. Show less

  • Senior Software Engineer

    Sept 2013 - Nov 2015

  • Software Engineer

    Sept 2011 - Sept 2013

  • Associate Software Engineer

    Jul 2010 - Sept 2011
• 

  VISA Inc.

  Nov 2015 - Apr 2016

  Associate System Analyst

  • Supported multiple VISA applications that includes VIM (VISA Information Management), VISA Online and Batch Process, VPA (VISA Payable Accounts), CCDRi (Corporate Card Data Repository Integration). • Gathered in-depth understanding of Back Office Payment Transaction Processing that involves Authorization, Settlement, Reconciliation.• Supported & Monitored all VISA commercial card transactions for regions that includes US, APCEMEA, EU & LAC in the IBM DB2 Database Application supported on Linux Platforms.• Increased client satisfaction by working on request and completing them within SLA using the ServiceNow.• Performed Knowledge Transition to peer resources on functional process of VISA payments.• Supported & Monitored VISA Payable Automation which is an in-flight payment mode application on IBM DB2 Database Application supported on HP-Unix & Linux Platforms used generally to perform business across industries. • Supported & Monitored on Enriched Data Delivery to subscribed endpoints using the VISA Online Application.• Prepared client reports to represent the Success Rate of the transactions going through the VISANET application using Microsoft Excel and Microsoft PowerPoint. Show less

• 

  NCR Corporation

  Jul 2016 - Oct 2017

  Level 2 Support Engineer

  • Provided level 2 support of Retalix software applications for retailers, wholesalers and distributors of fast-moving consumer goods, mainly in the grocery, convenience store, fuel and foodservice industry giants like Woolworths, BIGW, BWS, DanMurphy, Caltex, Masters.• Adhered to NCR/Retalix Policies and Methodologies and those of the customer.• Gathered in depth understanding of the Retalix IT POS based on OpenEdge/ Progres Database environment, EFTPOS systems, Virtual VMWare Servers, Windows Server and Dell Server / Workstation Infrastructure.• Supported 2,500+ stores across 7 divisions (Supermarkets, PEL NZ, BIGW, Dan Murphy’s, Caltex Petrol, Masters and BWS).• Created Workaround Solutions for the Business while raising concerns to Problem Management team .• Monitored Service Request System (SRS)/ ServiceWoW incident management queue and complete investigation and diagnosis (including resolution where possible) as per defined SLA.• Analyzed P1 & P2 incidents on priority to identify service restoration actions to be taken to restore service to customers.• Supported Disaster Recovery and Backup Processes using IBM Tivoli Storage Manager.• Edited and deployed BigW POS Advertising package from third party vendor using Tivoli Software Package Editor and Tivoli Software Distribution.• Detected possible Problems and performed root cause analysis and Created problem records which is then assigned to the Problem Management team for them to raise Problem records.• Participated in audit activities and calls related to the Incident Management process.• Kept affected business stakeholders informed about progress on issues and resolutions. Show less

• 

  Westpac Institutional Bank

  Oct 2017 - Aug 2021

  Senior Technical Project Manager

  • Proactively lead and managed project activities that deliver business and/or technology solutions, enabling Westpac to achieve its strategic goals, business benefits and outcomes.• Performed tasks within the boundaries of a project or program that can be performed from a diverse range of perspectives including Waterfall, Agile, Information Technology and/or business process management.• Managed multiple Stakeholder and facilitated meeting and managed high revenue projects. • Understood the objectives (asking further information) to interpret deliverables.• Delivered amazing customer experience to roll out digital online payment solutions and received appreciation.• Developed, designed and implemented software products and or solutions.• Developed system specifications and interfaces for complex customer solutions, whilst working closely with an Implementation Solutions Lead or Implementation Project Manager• Worked as the hands on Technical BA/Project Manager.• Worked and delivered multiple tasks simultaneously with exceptional organisational and time management skills.• Lead the implementation and the technical development of standalone product implementations and change requests.• Implemented solutions of various payment messaging formats like SWIFT ISO, ABA, MT103, MT101 and scoping customization of the Cash management message formats like CAMT053, SAP Multicash, BRS etc.• Implemented web hosted service to offer secure online payments using credit cards and bank accounts.• Implemented new and evolving REST API technology based banking solutions.• Participated in consultative scoping workshops and presales activities.• Documented/Updated the Centralised Knowledge Repository to enable streamline knowledge transition among the teams using Confluence.• Compliant with regular Implementation Project Progress update on centralised tool, JIRA. Show less

• 

  Oracle

  Aug 2021 - Jan 2025

  • Employed independent judgment in guiding moderately complex activities involved in the successful implementation of an integrated business solution, ensuring project quality and timely delivery within budget to the customer’s satisfaction. • Analysed business needs to help ensure Oracle’s solution meets the customer’s objectives by combining industry best practices and product knowledge. • Effectively applied Oracle’s methodologies, policies, and procedures while adhering to contractual obligations, thereby minimizing Oracle’s risk and exposure. • As a project lead, assisted project team with aspects of their roles. • Effectively influenced decisions at the management level of customer organizations. • Ensured deliverables are acceptable and worked closely with the customer to understand and manage project expectations. • Supported business development efforts by pursuing new opportunities and extensions. • Collaborated with the consulting sales team by providing domain credibility. • Managed the scope of small projects and sub-projects. Show less • Delivered Oracle solutions(Oracle Could Infrastructure, PaaS, IaaS) to meet client business initiatives.• Successfully led teams, being accountable for delivery within budget and plan and drove implementation by providing motivation and direction.• Created and managed an overall project plan (including budget, structure, schedule, and staffing needs) for one or more Oracle engagements.• Supported extensions/expansions through successful Delivery.• Established strong, lasting and collaborative relationships with the Oracle Sales Management and the larger LoB teams to ensure the success of Oracle ANZ Consulting.• Assisted in the bid management process for clients/prospects.• Ensured success of each delivery engagement both financially and from a customer satisfaction viewpoint.• Managed issues between Oracle and customers to achieve positive outcome. Show less

  • Senior Consulting Project Manager

    Sept 2024 - Jan 2025

  • Consulting Project Manager

    Aug 2021 - Sept 2024
• 

  Attorney-General's Department

  Jan 2025 - now

  ICT Infrastructure Project Manager

  · Manage multiple network and infrastructure ICT projects using waterfall methodolgy · Design project implementation and resource plans, execute and manage project deliverables and costs · Manage project quality, performance and resources, schedules, risks and issues · Lead the investigation and resolution of technical issues, including logging and diagnosis · Project manage and coordinate the design and development of IT infrastructures within organisations · Facilitate Project Board Meetings, Stage gate reviews, sprint ceremonies etc · Manage project finances, budgets and forecasting · Deliver evidence-based program-level and project-level reporting to senior management · Conduct procurment activities, including estbalishing formal ICT contracts following government procurement guidelines for the supply of products or services and effectively manage these contracts to ensure vendors fulfil contractual obligations · Ensure projects are carried out in accordance with agreed architectures, standards, methods and tools and address security and privacy requirements. Show less