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Ravi Arora

Ravi Arora

Followers of Ravi Arora588 followers
location of Ravi AroraNoida, Uttar Pradesh, India

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  • Timeline

  • Skills

    Itil certified
    Consulting
    Linux
    Post sales
    Telecommunications
    Smsc
    Smpp
    Team leadership
    Vas
    Hadoop
    Oracle
    Red hat linux
    Big data
    Customer lifecycle management
    Hive
    Software implementation
    Sql
    Pre sales
    Service delivery
    Software deployment

  • About me

    A astute ICT Professional with experience in Service Delivery, Operations Management, Project Management, Requirement Gathering & Analysis, Quality Assurance, Incident Management, Problem Management & Change Management * Managing 24x7 Operations, Support, Service Delivery * Essaying a key role in identifying and implementing improvements to the existing procedures and functions to ensure efficient quality service * Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation * Understanding and implementing project management practice * Developing Standard Operating Procedures , SLA & KPI

  • Education

    • GITM Gurgaon

      2008 - 2012
      Bachelor of Technology (B.Tech.) Electronics & Communication Engineering

  • Experience

    • MCarbon

      May 2015 - May 2017

      • Team Lead - Service Delivery & Operations

        Oct 2016 - May 2017

      • Senior Engineer - Service Delivery & Operations

        May 2015 - Sept 2016

    • Ericsson

      Jun 2017 - Mar 2021
      ICT Incident Manager

  • Licenses & Certifications

    • Red Hat Certified Engineer - RHCE

      Red Hat
      Jun 2010

    • PRINCE2® (Projects IN Controlled Environments) Practitioner Certificate in Project Management

      AXELOS Global Best Practice
      Dec 2016

    • ITIL Service Operation

      AXELOS Global Best Practice
      Aug 2019

    • AWS Certified Solutions Architect – Associate

      Amazon Web Services (AWS)
      Apr 2021
      View certificate certificate

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Feb 2016

    • Amazon Web Services Developer - Associate

      Amazon Web Services (AWS)
      Jul 2021

    • Six Sigma Green Belt Fundamentals

      Lynda.com
      Sept 2014

    • PRINCE2® (Projects IN Controlled Environments) Foundation Certificate in Project Management

      AXELOS Global Best Practice
      Dec 2016