Katie Le

Experience

• 

  University of Louisiana at Lafayette

  Mar 2009 - now

  Provide end-user support to University personnel in the student services areas like Admissions, Financial Aid, Registrar, and other offices.Design, develop, maintain, and test software applications.Assist users in evaluation and update system configuration.Develop scripts to satisfy data processing and interfaces between systems.Automate processes through job submission.Perform detailed testing to ensure that software solutions function correctly.Work with technical team to analyze and resolve production issues in a timely manner.Build and maintain security access for university colleges and departments.Assess the impact of release upgrades and timeline for applying in an effective and timely manner.Engage with service provider through on-site training, issue resolution and cloud services support within a hosted environment.Maintain regular communication with the senior staff regarding issues and objectives surrounding ERP system implementations. Show less • Project lead tech: manage the installation, maintenance, and monitoring, and administration of the hardware and software components of the University network system• Supervise contractors in the installation and implementation of complex tasks including hardware, cabling• Gather information from end users and analyze information for the Mitel VoIP migration• Program and monitor the Mitel voice over IP (VoIP) and G3R telephone system• Telecommunications coordinator: serve as the University’s authorized representative for approving and coordinating telecommunication activities with Louisiana’s Office of Technology Services (OTS), Verizon Wireless, and AT&T.• Train and guide new coworkers in the department• Perform network services calls, troubleshoot, and resolve network problems directly with customers• Design and document instructions and workflows for end users• Coordinate with outside vendors, contractors, and other University departments to bring job to completion• Point-of-Contact of the Homeland Security’s Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) program for the University Show less

  • Application Systems Analyst, EAS Information Systems

    Apr 2023 - now

  • IT Technical Support Analyst, Network Services

    Mar 2009 - Apr 2023