Debra Hall

Experience

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  Capital Optical

  Sept 2003 - Nov 2007

  Certified Optician / Optical Manager

  Assist patients by determining their needs and then selecting the best eyewear possible.Maintained frame stock levels by analyzing sales reports, in order to best schedules frame representatives in order to keep up to date inventory and to have no dead inventory. More than these four years of supervisory responsibility including hourly, weekly, and monthly review of sales which was used to schedules employees to contribute to a smooth and efficient operation. By analyzing accounting problems, implemented solutions and prepared payroll. Assisted in the employment process be pre-screening potential employes and checking their references. Show less

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  Dewpoint Environmental

  Aug 2005 - Apr 2008

  Executive Assistant to CEO, Head of Human Resource

  Dewpoint Environmental, Inc. operates as a solid waste company. The company was incorporated in 2005 and is based in Austin, Texas. In the three years we took the business for start up to having three division's.Little Rock, Arkansas: DEI Waste and DEI landfillPesos, Texas: DEI Oil.Maintained all payroll functions, by streamlined the payroll system and all related paperwork to make employee moral due to accurately establishing an electronic system that was easy to use for all.Resolved customer billing issues by implanting a new billing technology that helped with the reconciling accounts while the customer was on the phone. That resulted in the decrease number of customer account receivables outstanding.Coordinating the travel for the CEO, and others employees to keep expenses down. This prevented the traveler for having to get a hotel room at a higher rate then was necessary for their stay. Show less

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  Bella Vision

  Dec 2005 - Dec 2007

  Certified Optician/ Office Manager

  Assisted the Doctor with the Opening of the Business, which included building, purchasing displays, and applying for various insurance companies to be on their panel of approved Doctors offices. • Contributed to office bottom line by increasing its optical sales with the help of good marketing skills and promoting helpful environment for the customers. • Worked on providing full support to the customers from pre-testing for Doctor to frame styling and recommending lens design, to the coating the lens with non-reflective best vision. • Contributed towards managing other Doctors to get their specs made. • Worked in closely with other Doctors and eyeglasses for their patient as per the precise specifications of the prescriptionsManagement portion of my job. • Determined frame stock levels by analyzing sales reports, in order to budget and best schedule frame reps to purchase and change up lines so that there is no dead inventory. • Managed supervisory responsibilities and Scheduled employees to maintain staffing levels to best forecast staffing needs to patient appointments. This was determined by analyzing doctor’s appointments, past sales reports, and insurance billing statements. • Worked with Frame Manufactures to market the optical and the frame lines that we carried to ensure and establish both names to the surrounding area. • Assisted in the employment process by examined and pre-screening potential employees, validating their references checks. Show less

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  Ultimate EyeCare

  Aug 2009 - Aug 2011

  Certifed Optician

  Problem Solved for the Customer by resolving Eyewear to determine if the patient required seeing the Doctor or if there was a simple fix to the complaint. This was done by engaging the customer to get the details of the issues then analyzing the glasses with the information in their patient chart. • Worked in a team-oriented fast paced environment • Ensured satisfaction of patients needs and wants • Maintained clean and inviting environment • Achieved sales goals and business objectives • Processed insurance claims • Extensive knowledge and use of optical math • Repaired eyewear with the use of tools and equipment • Consulted with the Doctor the issues that were mentioned to maximize their time with the patients • Trained employees on new selling techniques after attending seminars to stay on top of product changes. • Supervised four employees ensure that office and optical procedures were implemented correctly to benefit the customer and the business. • Maintained excellent customer service, by fully being engaged with the customer to truly determine their needs in order to best recommended for their eye health and needs. Show less

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  The Tile Shop

  Jan 2014 - Oct 2014

  Sales Associate / Manager Trainee

  • Selling tile and related products to exceed customer expectations. • Understand and track established individual sales goals, asking for feedback and coaching from store management staff to ensure sales goals are met. • Proactively greet customers professionally as they enter the store and ascertain their needs and interests. • Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business. • Track store orders and provide customers with updates on product delivery status. • Partner with coworkers to assist their customers at times when a customer’s primary sales representative is serving someone else. • Restock store inventory; ensure pricing is accurately and visibly reflected for each inventory item. • Knowledgeable in all store operations such as inventory replenishment, point of sales system, opening and closing the store, etc. Make suggestions for store operations improvement. • Know and learn innovative and creative retail sales techniques. Show less

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  EyeRis Vision Care

  Oct 2014 - Feb 2016

  Certified Lead Optician

  Assisting in the Grown and care of all the patients need with regards to their care from the first call all the way through any follow up needs and request.Job duties of an optician consists of:* Supported optometrist with initial patient screening* Responsible for meeting sales goals of premium products.* Performed tasks as needed such as reception and cleaning* Educated patients on the Optician* Insertion and removal training of new contact lens wear* Work with the Optometrist to ensure patient receives the best care and satisfaction of needs and wants* Processed insurance claims* Inspected the accuracy of incoming orders to ensure cosmetic and prescription requirements Show less

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  American Best Glasses and Contact Lens

  Apr 2016 - Apr 2017

  General Manager

  Over all analyze store financial data, and implemented various marketing promotions to the Austin area. In order to increase stores customers flow and knowledge of the Americas Best Brand. • Hired, trained personnel based on the training standard set by the corporation. • Insured that personnel were excellent in the following areas to ensure best profitability was adhered to: • Customer care, with the Code of Excellence in mind. • Motivate all employees during slow times and busy times to keep all basics of customer care in the forefront at all times. • Final Inspection of glasses and contacts in a timely manner • Loss Prevention awareness • Optical rules and accuracy in handing the customers with State and National laws. Including HIPPA compliance • Managed the Daily operations of the business including but not limited to • The operation of all sales process: customer orders accuracy for Prescription making sure all was correct throughout the entire process • Daily audits of all paperwork for accuracy and bank deposits. • Aim for Budget Plans in Sales, Payroll, and other aspects of any retail store operation. Show less

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  Dollar General

  Jul 2017 - Jul 2018

  Store Manager/ transferred to Assistant Manager in April

  Responsible for all aspects of managing a retail grocery store. Requires extensive experience in retail management and sales. Employs excellent leadership skills and constant multi-tasking strengths. Strong leadership in merchandising, recruiting, sales, and inventory controls. • Store Operations • Recruiting and training • Employee accountability • Dollar General various computer systems • Inventory control • Multi-department leadership • Customer First Service Show less

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  Self employed

  Apr 2018 - Mar 2021

  Yoga Instructor

  The practice is to connect your mind, body and breath. Yoga on a regular basis can help you to improve your strength, flexibility, balance and mindfulness. Yoga teachers assist their students accomplish this connection by leading them through a class or session comprised of physical exercises, breathing work and mental focus. Lead students through 60- to 90-minute sessions that include both standing and seated poses. The poses, are the physical exercises of yoga. Sequencing is designed to gradually warm up the body, building in intensity as the poses progress from simpler to more complex movements. Pranayama, or breath work, is also usually incorporated into yoga classes. Classes usually end with Savasana, or corpse pose, where students lie on their backs on their mat in deep relaxation.Safe yoga session means performing the poses in proper alignment. The yoga teacher calls out instructions, will usually walk around class and use hands-on adjustments to help the students move their bodies into the right placement. Teachers are not able to adjust every student in each pose, will provide verbal cues throughout the class. The verbal cues help students to adjust their own bodies. Encourage her students to challenge themselves within the poses, yet to also practice safely. Show less

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  Centennial Family Eyecare

  Mar 2021 - now

  Certified Optician

  •Obtaining patient prescriptions from staff optometrists and any outside optical doctors.•Recommending frames that suit the customer's style, face, and prescriptions specifications. •Taking customer information and measurements of the ocular area.•Adjusting and fitting frames according to the prescriptions and customer's specifications, as well as to suit the customer's face. •Educating customers on how to wear and maintain glasses and contact lenses.•Preparing work orders for the optical technicians to use to manufacture the lenses.•Using specialized equipment, such as calipers, lensometers, and lens gauges.•Repairing broken frames.•Performing administrative duties, such as managing prescriptions, customer records, and insurance Show less