Ben Hunt

Experience

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  United States Marine Corps

  Jun 1988 - Dec 1990

  PFC

  Infantry

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  Bag N' Baggage

  Jan 1990 - Dec 1992

  Store Manager

  Over all daily functions.

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  Gallery Furniture

  Jan 1992 - Jan 2000

  Sales/Sales Management

  Ben managed the highest sales per square foot bedding retail location in America. He increased bedding sales yearly and decreased the return and exchange rate because of his passion for excellent customer service. To resolve customer issues, Ben would personally visit the customer’s home to review, interact and ensure total customer satisfaction. Responsibilities include:· Sales - Sold Bedding and Accessories in the Mattress Department, as well as Children’s furniture· Customer Issue Coordinatoro Handled all customer issues that Customer Service could not rectifyo Traveled to customer’s home to ensure customer satisfaction on service issueso Accompanied delivery personnel on difficult bedding deliveries· Vendor Management - Interacted with vendors to help staff stay current on all changes in line up and competition· Managemento Worked directly with owner to improve product selection and enhance customer experienceo Provided input on all employee evaluationso Approved new vendor line up and responsible for product merchandisingo Tracked personal and sales staff goals, ensuring department sales targets were achieved Show less

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  Bassett Furniture Direct

  Jan 2000 - Jan 2002

  General Manager

  Based on Ben’s management and customer service success, he relished the opportunity to elevate his responsibilities and manage his own retail store. In this role, he took a largely custom furniture operation with traditionally high exchange rates and low customer satisfaction ratings and transformed the customer experience achieving the highest customer satisfaction rating and lowest exchange/return rate in the company. He was awarded for his customer service and commended for being the only store manager to travel into the customer’s home to solve their problem. By taking this approach, Ben improved the company bottom-line and more importantly, he ensured ultimate customer satisfaction. Responsibilities include: · Store Operations - Responsible for all aspects of store operations o Managed front office, supervising all money transactions, including credit approvalo Reviewed all orders ensuring correct SKUs, material, color and wood specificationso Directed Visual decorator on in-store and window designs and displays· Management / Training - Successfully managed, trained and led sales teamo Developed best practices for sales techniques and retrained weaker sales personnelo Created and implemented sales goals process which became standard for entire region· Customer Service - Responsible to personally handle all customer issues and complaints, resulting in highest customer satisfaction score and the lowest return and cancellation rate in the company Show less

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  Gallery Furniture

  Jan 2002 - Sept 2006

  Sales/Sales Management

  Ben managed the highest sales per square foot bedding retail location in America. He increased bedding sales yearly and decreased the return and exchange rate because of his passion for excellent customer service. To resolve customer issues, Ben would personally visit the customer’s home to review, interact and ensure total customer satisfaction. Responsibilities include:· Sales - Sold Bedding and Accessories in the Mattress Department, as well as Children’s furniture· Customer Issue Coordinatoro Handled all customer issues that Customer Service could not rectifyo Traveled to customer’s home to ensure customer satisfaction on service issueso Accompanied delivery personnel on difficult bedding deliveries· Vendor Management - Interacted with vendors to help staff stay current on all changes in line up and competition· Managemento Worked directly with owner to improve product selection and enhance customer experienceo Provided input on all employee evaluationso Approved new vendor line up and responsible for product merchandisingo Tracked personal and sales staff goals, ensuring department sales targets were achieved Show less

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  MTEC Mechanical Testing Services

  Oct 2006 - Jan 2011

  General Manager

  Initially hired as a consultant, Ben’s results led to a full time role with overall management responsibilities for front office personnel and processes; shop work flows and product delivery; and daily management of technician and shop workforce. Responsibilities include:· Quality Control and Quality Assurance in accordance with ISO 9001: 2008o Improved ISO customer review score from average to above average · Set up and managed safety meetings for all employees· Responsible for OSHA regulation compliance· Created and provided ongoing support and expertise through comprehensive customer and test tracking system· Handled all difficult customer expedites, service, and hot jobs· Managed all employee issues, including hiring, disciplinary action and terminations· Processed new hire paperwork, including health insurance, drug testing, attendance, and raise submittals· Processed time sheets and verified with payroll· Worked with Workman’s Comp filing all claims, disputes, and integrated employees back into work force· Reviewed P&L statements monthly· Reviewed A/P and A/R· Effectively rectified pass due accounts by creating a new tracking system and implementing a weekly process· Created and maintained PO procedures and balanced active PO’s· Performed testing, including Tensile testing, Charpy Testing, Stress Ruptures, Chemical Analysis, Elevated Tensile testing, Rockwell and Brinell hardness, Visually inspected welds for defects, and performed Residual Stress testing· Improved data management by developing system to process information which increased office productivity, reduced customer rework, stream lined shop work processes and expedited technician’s results· Reading and interpreting specifications from ASTM, API, AWS, U.S. Bolt, Schlumberger, DNV, as well as other pertaining to carbon, stainless, and inconel metals Show less

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  National Oilwell Varco

  Jan 2011 - Mar 2017

  Supervisor

  Ben was hired as the plant’s night shift supervisor. It was his immediate responsibility to increase production and lead 75 to 100 employees in compliance to standards, corporate policy, and Health, Safety, and Environment policy with a focus on improved team building and morale. He maintains the complete daily running operations in nine departments, including: Eddy Current Brake Fabrication and Assembly, Stator Frame Fabrication, Coil Assembly, Stator Assembly, Rotor Assembly, Shaft Manufacturing, and Small Motor Assembly, Sheet Metal Fabrication, and Paint and Sandblast.Responsibilities include: • Quality Control and Quality Assurance in accordance with all NOV specifications o Eddy Current Brakes, Generators, and Motors• Schedule and track each employees daily shift work load• Maintain daily, weekly, and monthly goals in each department• Manage and document all safety meetings for all employees• Created reporting systems to better facilitate transfer of information between Day shift and Night Shift• Maintain correct Direct and Indirect times for all employees in Kronos• Manages all employee issues, including disciplinary action, performance review, and terminations• Verifies all WIP paperwork was managed correctly by each employee• Insures that proper paperwork and blueprints were in each employee’s possession• Tracked, corrected, and verified proper hours, drawings, and Discreet jobs in Oracle• Facilitated, and documented all beginning, current, and continued education for all employees• Track maintenance progress in each department• Instituted all procedural, quality, human resource, planning, safety, and engineering changes brought down from all corporate mandates Show less

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  Harvard Risk Management Corporation

  Feb 2018 - now

  Regional Manager

  Brokerage company solving Legal and Identity theft issues for individuals and businesses.