Chol Majok, Ed.D.

Experience

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  City of Syracuse

  Feb 2013 - Dec 2016

  Constituent Services Representative

  Handled constituent issues and informed constituents of the proceedings regarding their cases. Met with constituents, communicated, and collaborated with various city departments, researched issues at hand, and visited with constituents to help assess and solve inquiries. Acted as a Mayor's representative at various public events and meetings. Coordinated events to recognize city employees for going beyond their call of duty. Strategically organized and planned various flag raising events for different nationalities throughout the year on behalf of the mayor and the city Show less

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  New York State Senate

  Jan 2017 - Jan 2019

  Community Engagement and Relation Representaive

  Researched, planned, and attended various events in Syracuse and neighboring counties within the Senate district. Wrote support letters for grant seekers on behalf of the Senator district-wide. Member of various community-wide taskforces; health, drugs, narcotics, and human services in the City of Syracuse and Onondaga County. Met with constituents and made referrals to appropriate agencies within the state system. Maintained partnerships with different groups and businesses in the community. Identified and developed optimized communication plans to engage with the district constituents Show less

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  Syracuse Northeast Community Center

  Jan 2019 - Dec 2022

  Director of Workforce Development

  Supervised seven staff. Responsible for program coordination, planning, and execution. Monitored and evaluated a sound Supported Employment Program system. Ensured that there was a reliable, up-to-date database of information on all program work. Responsible for the timely and accurate production of the program reports monthly. Trained the program team to use the database during onboarding, data collection tools, and techniques, including intakes and ongoing data tracking. Collaborated with Six Executive Directors and leadership to prepare and implement project-specific targets, data collection, and monitoring plans. Worked with team to continuously improve career and placement opportunities for community members. Explained program outcomes and goals to the team. Evaluated client processes, employee performance, and training progress to determine additional training needs. Facilitated team discussions to increase training program engagement internally and externally. Strategically initiated professional developments in-house and externally for the staff. Maintains strong knowledge of workforce development by participating in workshops, conferences, and online education classes. Show less

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  City of Syracuse

  Jan 2020 - now

  City Council Member

  One of Nine City Councilors who review and approve the city and the School District’s annual budget. Sponsors, amends, reviews, and votes for city ordinances. Chairperson of Public Safety Committee; overseeing Police, Fire, and Citizen Review Board departments. A committee member of the Department of Public Works, Public Transportation (Airport), Education & Human Development, and Inter-Governmental Service Consolidation. Maintain constituents' relations and attend public meetings and community events. Work with other elected officials to find amicable and diplomatic solutions. Create an agenda for official Public Safety Committee meetings. Review constituents' inquiries and strategically work with City Department Heads to find solutions. Show less

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  Refugee Council USA (RCUSA)

  Apr 2021 - May 2022

  Co-Design Consultant

  Co-design a new standard for creating policy that impacts the refugee community by including refugee leaders in each step of the process—engaged in the process of material review, feedback, and content throughout the drafting stages. Developed the framework and methodology for engaging refugees in research, policy/ program design, and recommendations into a product. Helped create the data collection instruments for the study, including but not limited to focus groups and materials on training facilitators and data collectors. Designed and led the study specifics, locations of the focus groups, languages, time frame, and staying within the overall budget. Show less

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  Loretto

  Oct 2022 - Nov 2023

  Workforce Development Manager

  Collaborated with key Loretto staff to identify opportunities and initiatives to attract, build, and maintain an excellent workforce and pipelines. Worked with the recruiting team to develop high-level strategies for recruitment and retention. Responsible for Loretto workforce development partnerships and community pipelines. Responsible for corporate internships for colleges, high schools, and training centers. Maintained a strong community presence and top-level partnership with diverse community groups and members for Loretto. Oversaw Workforce Development contracts and MOUs with community organizations and leaders. Accountable for communicating Loretto's brand, mission, and initiatives to community partners. Facilitated DEIB for new hires and corporate management. Show less