Shannon Molloy

Experience

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  Lake of the Pines Association

  Sept 2013 - Sept 2016

  Administration / Public Safety

  Responded to multiple public inquires both in person and over the phone. Evaluated and referred to the appropriate staff member for more complex issues. As a paraprofessional it was my job to interrupt and determine compliance of Lake of the Pines Rules and Regulations and Health and Safety Statutes. While patrolling a private gated community, by vehicle, citations were issued to individuals per the rules and regulations put forth by Lake of the Pines. During the course of my patrols, depending on the incident, I had to know what fell within my jurisdiction and when was appropriate to bring in other law enforcement agencies. When an incident occurred I was responsible for compiling information and data for reports as required. In this job, multitasking was a must. During the course of my shift I was expected to answer a high volume of calls, dispatch patrol officers to any disturbance being called in, and in Excel logging activities in accordance with specified association and security department policies. Completing any task, duty, or assignment within security department as directed. Show less

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  Nevada County, CA

  Sept 2016 - now

  Administrative Assistant to multiple departments within Nevada County.Nevada County Executive Office, I assisted with facilitating meetings. Creating, updating and drafting contracts for outside vendors. Working alongside non-profits for grants issued to the community. Creating encumbrances, paying invoices, issuing checks and, credit card batches. Providing back up to the fiscal team and Risk Management in the CEO office. Facilitating Team building exercises between multiple departments including assisting in a county wide events for the public. Human Resource Department, I assisted with all fiscal duties. Including, credit card audits, paying invoices for different contracts and vendors, bill backs for other departments. Inventorying insurance documents, updating contracts and encumbrances. Risk Management Assisting with all fiscal duties. Including, credit card audits, paying invoices for different contracts and vendors, bill backs for other departments. Project management including facilitating training for departments. Clerk of the Board, I handled historical and legal documents. I cataloged and processed the data within the documents, uploading them into a public access site for historical record. I also assisted the Board Supervisors in event planning and assuring visiting guests from outside agencies. Assisting with Board meetings and learning the procedures for the public call-ins assuring the public is provided the ability to speak against issues within the county.County Counsel Office, Included research for current cases. Finding historical and relevant paperwork pertaining to issues happening within the county. I also provide back up in moving all documents into Pro law, and organization. Show less Analyzing and comparing information from paper reports to the data imputed into the department's computer system for accuracy. Acting as a liaison between the Department, medical staff, attorneys, volunteers, court employees and visitors has aided in my ability to communicate effectively and clearly in a way appropriate for each individual. Throughout all these organizations I communicate with various cultural and ethnic groups in a tactful and effective manner. Regularly interpreting and explaining complex, laws, rules and regulations, operating policies, and procedures to both internal and external individuals. Compiling and maintaining extensive records is pertinent in my current position. Ensuring legal documents are accurately completed and routed to the correct supervisor in a timely manner. As a trainer for the Nevada County Sheriffs Department I understand the organization and operations of Nevada County. As the main trainer of the Federal Law Prison Rape Elimination Act, I also train new hires to understand the organizational procedures and polices as well as that of outside agencies as appropriate. Show less On a continuous basis, the standard for every employee who holds my position is to know, understand and uphold all Federal and State rights of inmates. To meet this expectation, I continually learn and apply the requirements set forth by State and Federal guidelines. Part of the job is to safely transport inmates from one secure location to another. As a Correctional Office I, I became familiar with asset tracking during inmate in-processing. Learning how to interpret and explain laws, rules and regulations, and county policies to various individuals and agencies using different communication styles is a skill I began to perfect. Updating documents as required to ensure property management of each individual was accurate. As a Correctional Officer I, part of my job duties was to verify the accuracy of assessment data entered into the computer. Show less

  • Administrative Assistant

    Feb 2022 - now

  • Correctional Officer II

    Sept 2018 - Feb 2022

  • Correctional Officer I

    Sept 2016 - Sept 2018
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  Self-employed

  Jun 2021 - now

  Entrepreneur / Small Business Owner

  Research, planning and writing business plan. Maintain bank accounts, payment processing, accounts payable and receivable, and taxes. Design and implement marketing and sales strategies. Customer service duties including phone calls, email messages, Continuously evaluating materials received for the best possible price for maximizing profits while maintaining quality. Interacting with venders for bulk products. Responsible for all aspects of the business including, sales, marketing, purchasing, accounting and customer service. Resolving customer complaints while maintaining friendly and professional customer service and interactions. Show less

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  Freelance

  Jan 2022 - now

  Freelance Marketing\Graphic Design\Social Media Manager

  Experienced Graphic Designer collaborating with clients to define brand identity, create a brand guide and develop marketing collateral, such as logos, social media graphics and email templates. Passionate about transforming your brand into powerful materials for your customers, such as digital and print advertisements, marketing materials, logos, social media graphics and direct mail. Creating informational brochures and flyers for clients to distribute. Successfully managed company social media accounts.Assisted multiple Non-Profit Organizations in creating a successful brand to promote their business and organization.Examples of organizations I have worked for include: Valhalla Sport Complex: Personal trainers The Children's Festival: Non-ProfitDutch Flat Community Center: Non-Profit Show less

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  Lighthouse

  Jun 2022 - now

  The ETS Queue Manager plays a crucial role in overseeing the department's queue, ensuring that deliverable deadlines are met, and effectively communicating with internal teams to assign tasks accurately. This position involves supervising the queue to ensure daily job completion is accurate and on time, while also managing processing resources efficiently. The Queue Manager monitors, prioritizes, and re-prioritizes deliverables as needed in consultation with Client Services to ensure successful outcomes for clients. Additionally, they maintain a sense of urgency on all work orders and internal workflow requests, assigning work orders and internal requests as necessary to keep deliverables on track and ensure appropriate utilization of staff and system resources. The Queue Manager maintains proactive, real-time communication with Client Services and ETS teams, building cooperative relationships to enable smooth service delivery. They also serve as a cross-team liaison with other departments to establish deadlines, workflow, and issue resolution based on team resources. Participation in daily status meetings, updating the team on priorities and expected deliverables, and leading seamless transitions between shifts are key responsibilities. The Queue Manager assists leadership in ensuring departmental adherence to company standards and client-specific technical specifications, making recommendations for workflow improvements and providing troubleshooting and solutions for custom requests. Coaching employees on technical issues, making procedural recommendations, and monitoring the team's output quality are also part of the role. Mastery of proprietary tools and performing duties outlined in SOPs, as well as creating, preparing, and formatting load files and other deliverables for review in various databases, are essential tasks. Additionally, assisting in Relativity post-processing loading, quality control, and indexing is required. Show less Processing Specialist with high-integrity with superior technical abilities, adaptability and innovative problem-solving skills. High levels of collaborative, service-focused team environment and championing best practices with continuous improvement. Responsible for processing client data in adherence to technical specifications and industry standards, creating, preparing, and formatting load files, text and native files, and other deliverables for review in various databases. Adeptly utilize Lighthouse proprietary tools, assisting in Relativity post-processing loading, quality control, and indexing, and perform ad-hoc data queries for reporting and analysis. With a keen eye for detail, I stage and validate all data, provides job status updates, and ensures thorough quality checks to minimize errors and rework. Ability to solve problems and prioritize work in a fast-paced environment, coupled with a strong understanding of Microsoft Office applications, allowing me to meet or exceed departmental quality targets. Collaborating effectively with team members, both local and remote, ensuring tasks are completed accurately and efficiently, while actively managing timelines associated with project requests. I am committed to delivering exceptional results and am always prepared to take on additional duties as assigned. Show less

  • ETS Queue Manager • Processing

    Sept 2024 - now

  • Processing Specialist

    Jun 2022 - Sept 2024
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  Dutch Flat Community Center

  Jan 2023 - Feb 2024

  Recording Secretary

  Creating marketing plans for social media activities in conjunction with other members of the marketing team. Strategically planning content creation, including blog posts, photos, videos, infographics, and other visual content. Communicating with customers via social media channels such as Twitter, Facebook, Instagram, etc. to provide customer service or respond to complaints. Creating and managing social media accounts for brands, such as Facebook pages and Twitter accountsKeeping the legal, official minutes of organizational meetings. Recording secretaries are also responsible for maintaining the organization's records, including past minutes and votes. Show less