Lahiru Kulatunga

Experience

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  Expo Aviation (Pvt) Ltd

  May 2006 - May 2008

  AIRPORT SERVICE AGENT

  • Cargo handling • Ramp handling and worked as a loadmaster in expo aviation• Routes inbound and outbound air freight shipments to their destinations: Takes telephone orders from customers and arranges for pickup of freight and delivery to the loading platform.• Assembles cargo according to the destination.• Itemizes charges prepare freight bills, accepts payments and issues refunds.• Weighs items and determines the cost, using rate book.• Prepares manifest to accompany shipments• Notifies Shippers of Delays in Departures of shipment • Unloads inbound freight and notifies consignees on arrival of shipments and arranges for delivery to consignees Show less

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  SriLankan Airlines Official

  May 2008 - Oct 2010

  Airport Service Agent

  Worked at Srilankan Airlines as an Airport Service Agent From May 2008 to October 2010-handled the Departure control system (RTB CUTE ) Check-in• Basic Airport Passenger handling • Passenger Assistance and Boarding Procedures• Baggage Service • Airline Reservation Systems with MARS• Basic Check-in with MACS• Comprehensive Airport Passenger Handling• Frequent Flyer program • Dangerous Goods Regulation• Aviation security • In-Flight Service• To provide a quality service to Srilankan Airlines and Codeshare passengers in respect to check-in, boarding, special services, and baggage services as per company commercial and safety standards and procedures so that Srilankan Airlines and codeshare passengers and their baggage are handled consistently and efficiently.• Handles arriving Rush bags from Srilankan Airlines and OAL flights, ensuring that the owners in Colombo are contacted to advise them of delivery arrangements and then make those arrangements with the transport company to deliver on a cost-effective basis after liaising with customs.• Helps the passengers who arrive at the landside desk to collect bags, escorts them to the airside area, locates the baggage and hands it over to its owner against a signature, then closes the file in the system.• Handle the Telephone calls received at Srilankan Airlines Baggage Services Call Centre, deal with passengers professionally and assist the passenger by providing correct and timely information.• Ascertain the handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated, etc.) then ensures that appropriate special services and facilities are provided to meet the requirements of the special service of the customers.• Provide cover for the role above when operational requirements demand this i.e. `Act Up' Show less

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  National Aviation Services (NAS)

  Oct 2010 - Dec 2015

  Airport service officer

  • Operations Management• Customer Service• Conflict Resolution and De-escalation• FAA Regulations• Process Improvement• Team Leadership*To deploy available Airlines Resources to best advantage to satisfy passenger and operational requirements arising during each duty period.*To ensure that the Ground Handling Agent and other service suppliers are fully briefed regarding Airlines Requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and airline passengers’ expectations are met or exceeded.*To deal with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the “Options” Schemes, within the guidelines provided by the Airport Services Manager to retain customer confidence and loyalty.*To use initiative to resolve problems outside these guidelines, keeping senior staff informed of the action taken.*To control catering uplifts and expenditure on meals and accommodation for the transfer of delayed passengers to minimize waste and unnecessary costs while meeting the needs of airline passengers.*To efficiently investigate and respond to queries, complaints, and claims received from various head office departments or passengers directly and attempt to restore passenger confidence.*To ensure the expeditious and accurate completion of all post-flight activities including the dispatch of messages, forwarding of documentation and completion of station file so that downline operations can proceed smoothly and any future queries responded to.*To undertake various administrative functions including rostering of staff, completion of performance appraisals and reordering of stationery.*Other duties as directed by the Airport Services Manager to meet the needs of the operation Show less

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  JARDIN ENCHANTER PTE.LTD SINGAPORE

  Aug 2016 - Mar 2017

  Management Trainee

  1. Receives training and performs duties in several departments such as Finance, Client Services, Sales, Operations, Healthcare Data Solutions and IT. 2. Learns line and staff functions, operations, management viewpoints, and company policies and practices that affect each phase of business.

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  SPARK technologies Singapore

  Oct 2018 - now

  Business Development Executive

  Following up new business opportunities and setting up meetingsPlanning and preparing presentations (say hello to Powerpoint)Communicating new product developments to prospective clientsOverseeing the development of marketing literatureWriting reportsProviding management with feedback