Charlie Kidman

Experience

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  Conservice The Utility Experts®

  May 2015 - Apr 2017

  Utility Processor

  - Responsible for accurately inputting information found on customers'​ utility bills into a custom data entry system. - As a member of a 70-80 person team, maintained and corrected utility billing information stored within a database system- Communicated with over 100 unique utility providers to determine correct utility billing information

• 

  Shingo Institute - Home of the Shingo Prize

  Apr 2017 - now

  -Administer the company's Salesforce instance to 20+ users-Work closely with the development team to facilitate Salesforce integration with custom applications-Conduct requirements gathering sessions with users to determine how new Salesforce systems should work-Document changes made in a change management application-Train users on how to best utilize the platform to fulfill their needs-Create training documentation to help users better use the platform on their own-Configure profiles, permission sets, and roles to abide by the concept of least privilege Show less -Administer the company's cloud-based services (Box, Qualtrics, Cloudinary)-Maintain and upgrade local computer systems (Mac, PC, Linux)-Administer the company's Network Attached Storage device-Administer the company's test and production Linux servers through the utilization of Docker and SSH-Provide webmaster functions for the company's website, shingo.org-Assist in the development in the company's website, shingo.org-Provide training for the information systems utilized by the company Show less

  • Salesforce Administrator

    Apr 2017 - now

  • Systems Administrator

    Apr 2017 - now