Aditya Miduthuru PMP®, PSPO®

Experience

• 

  NGA Human Resources, an Alight company

  Oct 2012 - Jul 2017

  • Engineered comprehensive service centre KPI and CPI dashboards, empowering over 30 teams comprising a user base of approximately 300 individuals to consistently meet and exceed multiple account service level agreements (SLAs)• Conceptualized and created more than 10 client-specific data analysis dashboards, catering to VP-level stakeholders and above, enabling them to make informed decisions based on actionable insights• Collaborated closely with clients, business analysts, and global cross-functional teams to assess business requirements and develop a range of operational, ticketing, and survey dashboards• Architected business dashboards that equip key account managers with the ability to track vital metrics, including KPIs, CPIs, surveys, and operational data points, ensuring effective monitoring and performance management• Designed, developed, performed unit testing, and maintained reports using SAP Crystal Reports and SAP BO 4.0, ensuring accuracy and reliability in data presentation• Spearheaded the development of a cutting-edge next-generation dashboard, integrating multiple data sources, enabling contact centre teams to derive actionable insights, resulting in an impressive 90% SLA attainment and a notable 30% increase in survey satisfaction scores Show less

  • Reporting Analyst

    Jun 2016 - Jul 2017

  • Associate

    Nov 2013 - May 2016

  • Trainee

    Oct 2012 - Oct 2013
• 

  Amadeus

  Aug 2017 - now

  Project Manager

  • Spearheaded the successful implementation of multiple product deployments, enabling Passenger Check-in services for over 10 prominent airlines. • Strategically prioritized and executed project roadmaps in collaboration with global technical and functional teams, ensuring seamless planning and delivery• Orchestrated collaboration between global engineering teams, driving requirement analysis, development, testing, release planning, and project handovers for optimal outcomes• Collaborated with different agile teams during the product implementation phase• Managed and monitored key metrics, KPIs, and client service level agreements (SLAs) to drive efficiency and deliver successful project completion Show less