Karim Mahdaly, MBA, CPM

Experience

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  Beckman Coulter

  May 2010 - Aug 2014

  Field Clinical Engineer

  Overall support of the design and modification of automation solutions; responsible for product performance, customer satisfaction, service repairs, and predictive maintenance of Laboratory Automation Lines and Chemistry Analyzers (IDS, pre-analytics and transport systems). Generate troubleshooting engineering reports, for tracking history of software and hardware client issues. Perform routinely Preventative maintenance on Beckman coulter instrumentation. Install new instruments and apply new modifications to existing instruments. Provide software and hardware training for medical technologists. Escalate unresolved issues to technical leaders and product specialists. Maintain and update repair parts inventory. Establish good relationship with customers and peers. Perform necessary administrative duties as required. Show less

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  Sysmex America, Inc.

  Aug 2014 - Mar 2021

  Senior Service Engineer

  Clinical diagnostics laboratory automation, Hematology systems and software solution expert; focused on improving the overall customer experience through technical expertise and troubleshooting (workflow, root cause analysis, diagnostics, installation, maintenance, design change, etc). Communicate technical and commercial issues. Develop troubleshooting guide procedures and Installation addendums for Hematology Instrumentation and Laboratory Automation systems. Elected to be on the Service Advisory board, which serves as the liaison between the Field Service Engineers and the corporate top management. Conduct Pre-site installation studies for new customers and existing customers with upgrade requests. Develop Mentoring programs for newly hired Engineers in the North East district. Conduct extensive technical investigations on highly serviced Instruments and Automation systems, in order to reduce down time for customers. Coordinates, directs, and supervises the work activity of biomedical trainees to improve equipment operations and services. Member of the Technical Assistant Center (TAC) developing team, which intend to enhance the phone fix abilities of TAC agents. Show less

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  Bio-Rad Laboratories

  Mar 2021 - now

  • Lead assigned Product Support teams to manage escalated complaint investigations. Scope includes Instruments, software, and reagent complaints. Collaborate with regional support and service teams worldwide.• Lead the standardization and harmonization process between all product support groups.• Partner with data analytics group to develop product support KPIs, and standard product scorecards reporting.• Collaborate with global support and QA groups to identify corporate metrics. Translate corporate metrics into Clinical Immunology and Clinical system product support KPIs.• Manages technical support communications, documentation, and product support plans for existing and new products.• Plans and executes global training programs to achieve business objectives.• Establish regular communication with key matrix partners including R&D,Regulatory affairs, and Quality Assurance.• Ensure compliance with and support for required RA/QA initiatives including Post Marketing Surveillance activities (PMS) and IVDR readiness.• Represent Bio-Rad complaint handling teams on internal and external audits.• Provide core and extended team resources for new product development andsustaining projects.• Maintain regular communication with global support teams and service teams toproactively identify potential challenges. Show less

  • Manager, Global Product Support, Clinical Immunology & Clinical Systems

    Jun 2022 - now

  • Manager, Global Product Support, Clinical Immunology

    Mar 2021 - now