Renesh Fernandes

Experience

• 

  GAC Group

  Nov 2010 - Jun 2012

  Logistics Administrator

  - Generated order tracking file by using advanced excel technique to reduce 30 Man hours / month in data entry.- Increased KPI – by delivering customer orders on time from 89% to 91%. - Coordinated with supply chain procedures to maximize quality of delivery.

• 

  Fonterra

  Jul 2012 - Jun 2016

  Customer Service Representative

  - Standardized order cycle to speed up Purchase Orders from customers, saving 8 hours/month.- Improved the complaint process by giving personal visits to the customers warehouse. (It reduced about 6MT reduction in complaint volume per year).- Been a part of a team to setup ERP system for the department. - Quantity delivered in full achieved from 94% to 97%.

• 

  DMK Deutsches Milchkontor GmbH

  Jun 2016 - Aug 2018

  Supply chain and Logistics coordinator

  - Consumer Pricing - Conducted Market research as a project.- Prepared database for documentation requirement against GCC & African region countries. - Project setup for product sourcing from Hochland, Germany.

• 

  LEWA Middle East FZE

  Aug 2018 - Feb 2019

  Logistics Coordinator

  - Re-negotiated contracts with the freight forwarders.- Enhanced the inventory management technique for stock check.- Ensured that right supporting documents are received by Freight forwarders against the freight invoices.

• 

  Food Specialities Limited

  May 2019 - Aug 2021

  Customer Service Representative

  - Reduced 23% in freight cost by consolidating shipments.Dubai, UAE- Supply Planning – Planned 100+ SKUs and achieved 91% stock availability against company average 87%.- Customer Claims - Resolved within 5 days against company average 7 days.

• 

  Grohe AG

  Mar 2022 - now

  Order Desk Executive