Harsh Mehta

Experience

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  Artech Infosystem Private Limited

  May 2018 - Jun 2019

  Network Engineer

  * Provide LAN support to the clients as per requirement. * Physical monitoring of servers, storages, switches, Routers etc. * Monitoring network performance to determine if adjustments need to be made.* Troubleshoot Cisco NAC agent to access the Network.* Prepare various reports like Monthly Backup, Backup Report, Checklist daily as well as Weekly and Monthly.* Strong understanding of network infrastructure and network hardware.* Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.* Ability to work with all levels of staff within and outside of IT and outside the organization.* A self-starter able to work independently but comfortable working in a team environment.* Good analytical and problem-solving skills.* Dependable and flexible when necessary.* Network security experience.* LAN and WAN experience. Show less

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  Azure Knowledge Corporation

  Jun 2019 - May 2021

  Technical Support Expert

  * Responsible for meeting client’s all targets & parameters as per SLA while performing L1 and L2 level network troubleshooting.* Coordinate with internal and external customers as necessary & keep the manager and client informed of task accomplishment, issues and status.* Managing & monitoring the WAN network on router/switches of leased client through Whatsup Gold, NMS & Solar winds tools.* Generating Trouble ticket & updating to client via Mail / Call / SMS & sending incident report (RCA/RFO).* Managing multiple cases at one time.* Proficiency in Windows/Linux/Mac OS.* Experience with remote desktop applications and help desk software.* Excellent interpersonal skills.* Good written and verbal communication. Show less

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  CyberShark

  May 2021 - Nov 2022

  SOC Analyst

  • Working on CyberShark BLACKSTRATUS (SIEM) portal.• Monitoring organization’s network for security breaches and investigated violations.• Monitoring network’s Inbound/ Outbound traffic in order to find out suspicious activities.• Monitoring syslogs, windows events & Network devices logs.• Sending suspicious alerts to clients with remediation steps.• Incident response and Eradication steps.