Joyce Lum, BFP ACA

Experience

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  Nando's South Africa

  Oct 2010 - Jan 2011

  Cashier & Waitress
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  New Century Restaurant

  Jun 2013 - Mar 2014

  Cashier & Waitress
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  The Walt Disney Company

  Jul 2014 - Jul 2015

  Retail Analyst Intern
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  PwC

  Nov 2016 - Mar 2021

  • Senior Associate

    Nov 2018 - Mar 2021

  • Assurance Associate

    Nov 2016 - Nov 2018
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  ROSEN

  Apr 2021 - Oct 2023

  Finance Process, Team Lead/ Senior Accountant (Asia Pacific)

  - Manage a team of five members, each of them handling different financial processes, such as accounts payable, accounts receivable, inter-company, employee claims, assets and bank related matters.- Continuous improvements on the efficiency of financial processes, systems and controls, to minimize financial and operational risk implications.- Analysis and interpretation of financial data to identify patterns for decision-making.- Preparation of monthly cash flow forecasts.- Creation and review of Standard Operating Procedures (SOPs).- Compliance to audit reporting and month-end financial reporting.- Monitoring of bank accounts and bank transactions, and liaising with external bankers.- Worked with colleagues from Europe, Australia and China.Projects Include:- Automation of business expense reporting, via SAP Concur Expense, from manual submission to digital submission of travel claims. Key contact on design, testing, training and implementation phases.- Automation of credit card process, improving the quality of employee claims submission.- Automation of receivable process, improving the quality of invoicing, cash collectability of overdue invoices, as well as communication with Project Managers and customers.Additional achievements:- Committee of Health, Safety and Environmental (HSE) and started a Step Challenge for the Company.- Facilitator (1) to introduce Intelex, a Quality and HSE Management software, and (2) to promote Company values. Show less

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  Averis

  Jan 2024 - now

  Management Reporting, Team Lead

  - Manage a team of two members, each of them handling different markets.- Enhancement of management reports to key stakeholders for decision making.- Continuous improvement and enhancement on processes, including standardization of workflows, streamlining of procedures and automation of repetitive tasks.- Worked with stakeholders to understand their issues and develop effective solutions. - Ensure that monthly reports are completed on time and with quality submission.- Work closely with the Robotic Process Automation (RPA) team to automate reports and processes.- Obtained Lean Six Sigma Yellow Belt Certification (ability to lead process improvement initiatives).- Ad-hoc responsibilities include approval of payments and vendor creation.Project include:- Automation of daily sales report, from manually extracting sales listing from SAP/ massaging data/ sending out to users on a daily basis, to now relying on the system with no human intervention. Show less