Mark JR

Experience

• 

  ACS Forwarder Co

  Feb 2009 - Nov 2009

  Sales Executive

  •Indoor & Outdoor Sales.•Attended to customer complaints professionally & efficiently in line with company policies.•Receive payments from customers & issue receipts.•Set the planner for daily operations & schedules.Sales Executive – Salvador Gallery Shop – Egypt ( Jul 2007 – Sep 2008 )•Ensures that the Highest Standards of customer service are consistently maintained.•Ensures that any complaints are professionally & diplomatically dealt with. Any complaints that remain unresolved are to be referred to the showroom manager.•Participated in arranging the merchandise display to increase sales and profit.•Maintain personal grooming standards, clean & organized store & stock areas. Show less

• 

  Faster Trade for Packing Materials

  Nov 2010 - May 2011

  Super Visor and Sales Rep.

  •Ensures the communication flow with our international customers.•Administration of Sales targets & Discount targets.•Ensures that any complaints are professionally & diplomatically dealt with accordance with company procedures. Any complaints that remain unresolved are to be referred to the manager.•Comply with all company policies & procedures including refund/exchange policy.•Administration, Internal control & Schedules.•Initiate the sales reports for the manager.

• 

  Axon Global Education

  Feb 2013 - Feb 2014

  Customer Service Supervisor

  •Customer Service.•Dealing with enquirers over the phone and face to face.•Language Skills – excellent communication skills with a friendly and professional manner.•Actively greeting customers and maintaining a level of conversation.•Multi-tasking – having to leave a customer waiting while the telephone is answered and dealing with this situation in a polite manner and stressing apologies.•Listening to and helping customers as much as possible to solve the problem they have discussed.•Worked well as part of an enthusiastic team while using my own initiative when needed.•Listened to and learned from my Line Manager, not being afraid to ask if I was not sure of anything. •Built up good working relationships with suppliers, customers and colleagues.•Ability to work with several operating systems, including Windows, Office. Show less

• 

  Infinity Home Egypt

  Mar 2014 - May 2015

  Sales Rep.

  •Sales Representative.•Identified and ensured customer fined their desired product by showing all products that meet their criteria.•Ensured customers leave with a positive experience. •Good problem solving skills.•Excellent organizational and detail-oriented skills.•Initiate the sales reports for the manager.•Great skills of good team player .

• 

  Emirates

  Sept 2015 - Sept 2020

  Senior Airport Service Agent

  SENIOR AIRPORT SERVICE AGENT.I have been redundant due to COVID-19.

• 

  Etisalat Business Services UAE

  Sept 2021 - Nov 2022

  Migration Specialist

  Answering Retention outbound calls for the existing customers to who wants to opt-out from Etisalat network to retaining them using the state of the art sales and retention strategies.- Successfully retained the existing customers, generating 10-15% growth in the project revenue.

• 

  FlairsTech

  Nov 2022 - Jun 2023

  Sales travel advisor

  Assist customers with booking their requested flights.Qualify the customer’s need and budget and assist them with finding the most suitable options.Use promotional techniques to upsell insurance, upgrade class of service, seat request and other travel services.Meet internal Quality standards.Meet revenue and Sales targets.

• 

  Ministry of Human Resources and Emiratization

  Oct 2023 - now

  VIP Customer Support

  ⦁As the primary point of contact, I manage all company owners and VIP accounts in the UAE professionally.⦁I proactively guarantee that all criteria are completed in order to prevent business limitations while ensuring theconfidentiality of VIP clients' data.⦁Maintaining call quality standards such as AHT and ASL while hitting 95-100% KPIs.