Filipe Aguiar

Experience

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  DR NOTEBOOK ITATIBA

  Jan 2013 - Jun 2017

  Computer Technician

  Performing backup, formatting equipments, installing operating systems and softwares, assembling microcomputers and configuring networks.

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  Unimed

  Jun 2017 - Mar 2020

  Support Analyst

  • Key User implementing TOTVS 12 (Healthcare System) • Application training to Unimed’s physicians, secretaries, hospitals’s staff and others • Logging and processing support calls • Repairing equipment and replacing parts • Solving all kind of Software, Hardware and Network issues • Managing Active Directory and Avaya telecommunication system

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  SSI SCHAEFER

  Mar 2020 - Aug 2021

  System Analyst

  As a WAMAS Logimat Specialist I perform the Installation and Configuration of the WAMAS Logimat system;I perform the installation of both SQL Server and Oracle SQL;I am responsible for giving the due training to the team of operators;I give 1st and 2nd level support for our customers;

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  Bulletproof, a GLI Company

  Oct 2021 - Dec 2021

  Help Desk Analyst

  Answer incoming calls for technical/customer service support;Respond to incoming e-mails concerning technical issues;Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner;Provide technical support of LAN, Desktop, and server devices;Maintain enterprise Microsoft environments;Create and manage tickets using service desk software;

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  SSI SCHÄFER

  Jan 2022 - now

  IT Consultant

  Lead the installation and configuration of the WAMAS Logimat system, ensuring seamless integration with clients' operations.Proficiently install and manage both SQL Server and Oracle SQL databases, optimizing performance and maintaining data integrity.Deliver comprehensive training sessions to equip the team of operators with the necessary knowledge and skills to maximize system efficiency.Offer prompt and effective 1st and 2nd level support to customers, troubleshooting issues and providing solutions to minimize downtime. Show less