Ahmed Magdy

Experience

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  NASA Advertising Gifts & Trading

  Mar 2011 - Oct 2013

  Sales & Marketing Executive

  - Approach all encounters with clients- Outdoor marketing and sales- launching offers & promotions- Production supervision

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  Landmark Group

  Jan 2014 - Sept 2014

  Sales Representative

  Lifestyle Landmark group ( Centerpoint )- Sales executive- Customer service- Department management- Inventory handling/management

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  Al Manal Printing & Advertisements Co.

  Jun 2015 - Sept 2015

  Public Relations

  -Public Relations -Production line inspection

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  Safety link Shipping & Trade

  Aug 2015 - Sept 2015

  Trainee

  Summer Training

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  Vodafone Global Enterprise

  Mar 2016 - Feb 2017

  Customer Advisor

  Vodafone UK - Alexandria account - First-line Technical support- Networking advisor- in-life migration assistant advisor

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  Egyptian german porcelain

  Aug 2016 - Sept 2016

  Trainee

  Summer Training

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  Pirelli

  Jul 2017 - Aug 2017

  Trainee

  Summer Training at Pirelli - During the Training participated through developing a tower to help optimise the warehouse capacity

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  Agility

  Jun 2018 - Jan 2019

  Fairs & Events Logistics Executive

  - Conducting and coordinating events- Handling imported and exported exhibits- Aligning with exhibitors, suppliers, etc.- Travel with Founder/CEO to event location- coordinate on main event and exhibition day- Understand requirements for each event- Event planning- Book venues and schedule speakers- Research vendors & negotiate terms (catering, decorators,musicians etc.)

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  International Academy for Innovation & Development (IAID)

  Jan 2019 - Aug 2019

  Teaching instructor

  - Structure & formulate materials for lectures- Set learning Aims & objectives- Setting educational plans- Coordinated lesson's plans with teaching teams- Implemented, educated, and developed multiple classes on subjects- Applied effective training modules. Including: the creation of presentations and power point documents.

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  Noon

  Apr 2019 - Mar 2021

  - Managing VIP queue and ensure that elite service is delivered- Assist in project development and improvement through brainstorming and detecting faults if available in the newly established project - Flag raising and reporting points and areas of improvement for a more fluent and streamlined launch and ensuring sustainable development- Serving VIP customers for Noon Loyalty campaign- Delivering Elite service standards to customers- Execute back-end procedures to ensure flawless order cycle for customers- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Hands on experience maintaing high level of CRM - Acting as Team Captain under delegation plan while Team Leader/ Team Captain are not available Show less - Core Team Agent- Execute back-end procedures to ensure flawless order cycle for customers- Conduct supervisor call back upon customer requests- Call customers and update them regarding pending orders and advising product availability- Communicating with all parties and departments involved in order fulfillment- Conducting "Customer Service Misconduct" audits for complains raised against agents and contacting customers back accordingly and ensuring customer satisfaction and resolving their claims and queries associated with the complaint- Managing complaints and responding to requests from Customer Service departments- Ensuring requests are raised correctly to respective departments and taking necessary actions in order to amend any incorrect or missing data and completing the required details respectively Show less - Escalation desk supervisor and supporting "Black Friday" campaign- Took live escalations from agents- Handled angry customers and assisted them with occurring issues- Maintained Quality standards - Took responsibility in order to resolve pending issues, expedite delayed orders- Took ownership to follow up with customers and making sure that they are satisfied and ensuring that all their problems is solved- Auditing my own team members and listening to calls in order to make sure that Quality standards are met and maintained according to company procedures Show less - Inbound customer care executive- Floor support- Training and development- Escalation desk supervisor- Whatsapp customer care executive- Urgent Deliveries. - Supervisor call backs.- BIAS Team survey analyst.- Handle inbound and outbound calls in a timely manner.- Understand Customer’s needs and Manage queries accordingly.- Track,Reschedule and organize orders according to customers requests.- Contact customers and sellers for promotional campaigns.- Follow up with customers and coordinate with appropriate team regarding shipments and reminders.- Follow call quality standards and process guidelines in all activities. Show less

  • VIP Loyalty Program E-Commerce Senior Executive

    Jul 2020 - Mar 2021

  • BIAS Team Survey Analyst

    Mar 2020 - Mar 2021

  • Noon Daily | Support Associate

    Sept 2020 - Dec 2020

  • Core Team Agent

    Apr 2020 - Jul 2020

  • Whatsapp Customer Care Executive

    Jan 2020 - Apr 2020

  • Escalation Desk Supervisor

    Dec 2019 - Jan 2020

  • Floor Support

    Jul 2019 - Dec 2019

  • Senior Agent Training and Development - Project

    Sept 2019 - Oct 2019

  • Customer Care Advisor

    Apr 2019 - Jul 2019
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  Ounass

  Mar 2021 - Apr 2022

  Loyalty Program Representative

  - Supervised escalation processes to ensure prompt resolution of customer issues.- Contributed to the development and implementation of new processes.- Managed customer care via WhatsApp, ensuring timely and effective support.- Handled customer interactions on social media platforms.- Conducted supervisor callbacks to address and resolve customer concerns.- Monitored real-time operations to maintain service standards.- Provided comprehensive customer care support.- Oversaw the management of urgent deliveries to meet customer expectations. Show less

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  THE OUTNET.COM

  Apr 2022 - May 2022

  Senior Luxury Fashion Sales Associate | Pop-up

  - Delivered exceptional customer service, ensuring a high standard of client satisfaction.- Acting as Store Manager responsibilities, overseeing daily operations.- Managed stock and inventory control to maintain optimal product levels.- Handled replenishing and re-merchandising to enhance store presentation.- Cultivated strong customer relationships to drive sales and loyalty.- Conducted social media marketing to promote store offerings.- Operated cashier and POS systems efficiently.- Prepared accounting reports to track financial performance. Show less

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  Last Chance Luxury Fashion

  Jun 2022 - Apr 2023

  Luxury Fashion Store Manager

  Last Chance Luxury Fashion store is a new Luxury outlet in Dubai - Citywalk having a wide mix of curated high-end brands such as but not limited to ( Gucci, Prada, Balenciaga, Dolce & Gabbana, Valentino, Jimmy Choo, etc.) As a Store Manager my responsibility was• Analyze available sales reports and data to determine the needs of thebusiness and set business strategies.• Continuously motivate staff to meet assigned sales and productivitygoals.• Demonstrate sales leadership for staff by playing an active role on theselling floor.• Communicates company set KPI's and identifies strategies to ensure performance standards are met.• Understand and represent the luxury lifestyle image of the brand.• Strong business acumen-use of business analytics.• Stock control and inventory management • Coming up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business• Produce daily, weekly, monthly quarterly, yearly sales reports• Handling after sales queries and complaints• Identify customer potential needs and use initiatives to meet those needs• Managing and maintaining E-commerce platform and sales• Marketing fornthe store and coming up with ideas to enhance customer awareness about the store through various approaches• Opening and closing the Shop.• Appointing, inducting, and mentoring new staff members.• Scheduling shifts and assigning tables to staff.• Resolving customers' questions and grievances in a professional manner.• Conducting payroll activities in an accurate, timely manner.• Ensuring that the shop adheres to guidelines and regulations.• Sourcing better deals on all resources and equipment that warrant replacing or replenishing.• Recording all income and expenses and ensuring that cash registers are balanced Show less

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  GLOMACS Training & Consultancy

  Oct 2022 - now

  Senior Consultant

  Specialize in Supply Chain Management, Logistics, E-Commerce Operations, and Business Process Optimization. With extensive experience across the Middle East and GCC regions, I provide expert training and consultancy to help organizations streamline operations, improve efficiency, and implement industry best practices.My background spans luxury retail, e-commerce, fleet and transport management, and process optimization, allowing me to offer a strategic and results-driven approach. I have successfully led projects that reduced costs, optimized supply chain workflows, and enhanced customer experience. My expertise includes Six Sigma methodologies, warehouse management, shipping and freight forwarding, supplier relationship management (SRM), and digital transformation strategies.I am passionate about delivering high-impact training programs and workshops, equipping professionals with the knowledge and tools to excel in their industries. By combining practical insights with real-world case studies, I ensure that my sessions provide actionable solutions that drive business success. Show less

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  MR PORTER

  Oct 2022 - Nov 2022

  Luxury Brand Promoter | Pop-up

  - Promoted the MR PORTER application and website, successfully enhancing brand visibility and customer engagement.- Educated customers about ongoing promotional campaigns, effectively communicating key benefits and features to drive interest and participation.- Managed stock and inventory control, ensuring that products were consistently available and accurately accounted for.- Replenished and re-merchandised products, maintaining an attractive and organized display to enhance the shopping experience.- Established and maintained robust customer relationship management (CRM) processes, fostering client loyalty and repeat business through personalized service and follow-up. Show less

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  Oskelly

  Apr 2023 - now

  Senior Operations Manager

  dedicated and results-driven Operations professional at OSKELLY, a leading luxury fashion E-commerce marketplace, I have been responsible for the effective and successful management of labor, productivity, quality control, and safety business measures. My key responsibilities include:- Overseeing the shipping and freight forwarding flow to ensure seamless operations.- Creating, testing, and enhancing Standard Operating Procedures (SOP) tailored for the GCC & MENA regions.- Establishing robust business operations processes to optimize efficiency.- Collaborating closely with the marketing team to drive customer acquisition and retention initiatives.- Managing backend processes necessary for products to go live on Oskelly's selling platform.- Leading the global e-commerce team to ensure timely and high-quality product handling and delivery.- Working closely with the commercial team to onboard new suppliers/sellers, authenticate products, and maintain Supplier Relationship Management (SRM) processes.- Developing and maintaining seasonal assortment files and related product attributes.- Creating, managing, and updating process documentation for critical business activities and operational workflows.- Recommending and collaborating with cross-functional teams on business process optimizations to streamline operations and enhance efficiency.- Providing regular status updates on all ongoing merchandising and content-related projects and bugs until resolution.- Actively pursuing and negotiating potential business partnerships.I am proud to highlight significant achievements in cost reduction and operational enhancements:- Successfully reduced local shipping costs by approximately 68%.- Decreased international shipping costs by approximately 72% through strategic measures.- Implemented measures that led to a 58% reduction in domestic shipping time and an 84% reduction in international shipping time. Show less