Stephanie Dominguez

Experience

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  Yianni’s Cafe

  Apr 2011 - May 2018

  Front Of House Manager

  As a Front of House Manager, I was responsible for opening and closing procedures.My responsibilities included making bank deposits up to 10K dollars daily.I was entrusted in managing up to 30 employees during peak summer season to streamline operations.Also, I coached employees on potential performance enhancements.Moreover, I checked in with customers throughout day to ensure seamless workflow.Below listed were my key accomplishments:► Provided training and coached new employees in policies, processes, and guidelines.► Performed inventory management and weekly ordering for both the front and back of house. Show less

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  The Walt Disney Company

  Feb 2015 - May 2015

  Food And Beverage Intern
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  The Walt Disney Company

  Jun 2016 - Jan 2017

  Merchandise Intern
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  The Walt Disney Company

  Jun 2018 - Dec 2020

  Guest Relations Hostess

  As a Guest Relations Hostess, I coordinated with several lines of business to find and resolve issues.I was responsible for making challenging decisions and solving problems in high-stress, quick-paced environment.My duties comprised of understanding and applying required company resources to create unique guest experiences.In addition, I provided excellent guest service to visitors from global and domestic locations.Following were my pivotal duties in this role:► Leveraged experience in company-specific applications, such as DAS, ATS, LILO, CastApp, Magic, and A La Carte simultaneously.► Achieved 99% accuracy and accomplished as employee of the week for three weeks in a row. Show less

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  Scientific Games

  Dec 2020 - May 2022

  During my stint here, I managed difficult player situations through live chat, phone, or email.I was tasked with responding to any client questions or concerns via email or phone call as soon as possible.I was entrusted in assigning daily schedules for agents, such as brands, calls, live chats, and breaks to ensure efficient and smooth shift.Furthermore, I oversaw full call center shift in team environment and independently while depending on staffing.Here are some of my potential workings in this job:► Promoted from agent to supervisor within four months due to optimal level of personal excellence.► Coached and trained agents to build leadership skills and make confident customer service decisions. Show less

  • Player Support Supervisor

    Apr 2021 - May 2022

  • Customer Support Representative

    Dec 2020 - Apr 2021
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  Veho

  May 2022 - now

  Delivery Support Supervisor

  As a Delivery Support Supervisor, I coach and support team of up to 15 direct reports to ensure seamless workflow.My responsibilities include performing administrative tasks, including scheduling, approving leave, overseeing breaks, and approving timecards.My duties comprise of arranging regular meetings with direct reports to guarantee team success, growth, and development.Also, I interview and hire new associates to enhance skills and productivity.Moreover, I manage any needed customer or driver escalations by providing satisfactory solutions.Below listed are some of my achievements till date:► Owned processes and created new SOPs and procedures as startup to ensure successful team.► Performed quality assurance for contacts in order to coach/develop direct reports and meet all QA benchmarks.► Assisted in decreasing end of day reports for associates by 10% along with helping in modifying/rolling out new SOPs and procedures. Show less