Samuel Baiden

Experience

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  INSTITUTE OF TECHNOLOGICAL STUDIES (ITS)

  May 2017 - Jul 2017

  INFORMATION TECHNOLOGY ASSISTANT (INTERN)

  1. Increased sales by educating prospects on the benefits of products and services incomparison to competitors.2. Assessed system hardware and software and suggested modifications to reducelag time and improve overall speed.3. Developed and tested new product offerings prior to release to assist the development team in bug identification.4. Configured hardware, devices, and software to set up workstations for employees.5. Removed malware, ransomware and other threats from laptops and desktopsystems.6. Patched software and installed new versions to eliminate security problems andprotect data.7. Helped streamline repair processes and update procedures for support actionconsistency.8. Followed up with clients to ensure optimal customer satisfaction followingsupport engagement and problem resolution Show less

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  Cable Solutions Company Limited

  Jun 2019 - Jun 2020

  Networking Engineer

  1. Worked closely with customers to identify business needs, including costsand benefits of implementing computing solutions.2. Researched and read on new and unfamiliar technologies for quick andeffective adoption.3. Repaired access control, CCTV, electronic devices and electromechanicaldevices to maintain electronic security systems.4. Worked with sustaining engineering teams to investigate and resolvesoftware and hardware defects.5. Collaborated on network development, implementation, and maintenanceof routers, switches, firewalls and NAC and WAN optimization.6. Analyzed, troubleshoot and enhanced network performance to driveefficiency. Show less

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  GetINNOtized GmbH

  May 2020 - Oct 2020

  Software Engineer Intern
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  GenKey - Identity for All

  Sept 2020 - now

  1. Automate Manual and repetitive task across the software lifecycle2. Write script and develop automation solution for provisioning, scaling, monitoring and maintaining infrastructure3. Implement containerization technologies like Docker to package applications and their dependencies4. Use orchestration tools like Kubernetes to manage and scale containerized applications5. Setup monitoring and alerting system (e.g., Prometheus, Zabbix, Grafana, ELK Stack) to track application and infrastructure performance6. Foster collaboration between development, operations, and other teams (DevSecOps)7. Encourage a culture of shared responsibility for quality and reliability8. Implement backup and disaster recovery plans to ensure data integrity and availability9. Test and document recovery procedures10. Assist in identifying and resolving production issues and incidents promptly11. Collaborate with support and development teams to minimize downtime12. Assist in the development and maintenance of the ABIS Dashboard Show less 1. Involved in the setup and execution of unit and integrated tests, installation, configuration, andmonitoring of operations of Genkey Products2. Assisted with documentation and creating tools to help support Genkey Products.3. Assisted in the research and setup of Kubernetes to support Genkey Products.4. Researched on monitoring tools to help track the performance of the health of the pods and theresources being used in the Kubernetes Cluster.5. Assisted in the research of various tools that help support Genkey Products. Such as updatingand automating the testing of the Genkey Products. Show less

  • DevOps Engineer

    Sept 2023 - now

  • Junior DevOps Engineer

    Aug 2021 - Oct 2023

  • Junior Support Engineer

    Sept 2020 - Sept 2021