Mark Babagay

Experience

• 

  Iopex Technologies Inc

  Aug 2013 - Feb 2014

  Desktop Support

  • Serves as assistant of Server Administrator.• Install, support, troubleshoot and maintain IT infrastructure, as well as management of IT support services• Interprets problems and analyzes possible causes of hardware and software.• Assists in conducting user’s application testing during program implementation, migration, and system maintenance• Prevents virus threats from the internet using McAfee AV on servers and workstations• Provides helpdesk support for all employees(Production/Shared Services)• Configuring workstation in terms of software/hardware requirements• Monitors network infrastructure/server on a daily basis• IT documentation such as hardware/software inventory/DID’s/Biometrics/Proximity cards• Adding/Editing/De-activation of Domain log-ins in Active Directory environment• Test, configures, installs, modifies, maintains and repair computer hardware, operating systems, application software patches and updates.• Responds to telephone calls and email messages from users. • Resolving a tickets on time as per SLA and ISO certification.• Configuring internal email to Microsoft Outlook and Mozilla Thunderbird• Troubleshoot and Configuring IP Camera. Show less

• 

  SimpleLife Technologies Inc

  May 2015 - Oct 2015

  IT Support Specialist

  • Install, support, troubleshoot and maintain IT infrastructure, as well as management of IT support services• Interprets problems and analyzes possible causes of hardware and software• Conduct preventive maintenance every quarter in Branches nationwide and weekly in Main Office.• Troubleshoot, reconfigure, and review Analog Recorder and CCTV cameras.• Monitor bandwidth usage on network.• Weekly sending of report in Supervisor of Repair and Maintenance logs.• Improve System and Network local infrastructure• Optimize performance of each workstation by performing preventive maintenance.• Manage WAN, LAN, aDSL, Port-Forwarding, Firewall and Wireless connection settings of the network.• Implement web-blocking on network to lessen the bandwidth usage and optimize the internet connection.• Responsible to connect client in SQL Server.• Responsible to check and troubleshoot the error occurred in the client which sent by SQL Server.• Responsible to upload data in the SQL Server which sent by Branch.• Supports other Affiliates Show less

• 

  Cloud English Training and Teaching

  Jul 2015 - Feb 2021

  • Acting as the head of IT Department• Spearhead projects related to IT to enhance the quality of the services across the organization• Selecting personnel for specific positions and providing training and professional development• Collaborate with other departments, in order to provide organizational service quality improvements• Understand organizational needs and requirements• Ensure company policies are followed• Draft reports and work with all of the departments• Ensure service quality and availability• Prepare and present IT Department reviews. Show less • Lead IT Team across a variety of internal projects• Evaluate employee’s performance• Monitored team progress toward timely delivery of goals• Managed systems installations and implementations• Ensure deadlines are successfully met• Draft reports and work with the management team• Involve individual IT team members in decision-making process through meetings• Provide technical expertise to the IT team• System and Network Configuration and Design• Manage WAN, LAN, Firewall and Wireless connection Show less • Responsible to supports over 150 users.• Responsible in supporting at all kinds of issues which is Information Technology related.• Troubleshoot hardware and software issues occurred in workstation.• Reformat and reinstall Ubuntu and Windows Operating System and install necessary applications. • Researching of the improvement of infrastructure and give suggestion for upgrading of systems.• Interprets problems and analyzes possible causes of hardware and software.• Responsible for configuring Internal Email to Microsoft Outlook.• Established Network Sharing Drive to Expand and Improved system.• Implementing of web-filtering on network to lessen the bandwidth usage and optimize the internet connection.• Daily monitoring of Bandwidth usage.• Responsible on managing WAN, LAN, Port-Forwarding, Firewall and Wireless connection settings of the network.• Responsible on managing Internal Email.• Responsible on fixing network related issues and concern.• Responsible on fixing Internal Web Application issues and concern.• Making a everyday Report regarding on the VoIP Issues and concern.• Provides supervision to Trainees.• Ensure the Quality of VoIP thru Test Call.• Analyze the cause of VoIP issue that were occurred every day.• Responsible for connecting Bio metrics on network to gather all data. Show less

  • Assistant IT Manager

    Mar 2018 - Feb 2021

  • IT Team Lead

    Oct 2016 - Mar 2018

  • IT Support Specialist

    Jul 2015 - Oct 2016
• 

  Runningman Corporation

  Mar 2021 - Oct 2021

  Network System Engineer
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  Accenture in the Philippines

  Nov 2021 - now

  IT Project Manager

  Setting project goals and coming up with plans to meet those goalsMaintaining project timeframes, budgeting estimates and status reportsManaging resources for projects, such as computer equipment, software installation, and network connectivityCoordinating internal team members and individual responsibilitiesImplementing IT strategies that deliver projects on schedule and within budgetUsing project management tools to track project performance and schedule adherenceConducting risk assessments for projectsOrganizing meetings to discuss project goals and progress Show less