Talk to sales Try for Free
Yuliya Kulinkovich

Yuliya Kulinkovich

Followers of Yuliya Kulinkovich483 followers
location of Yuliya KulinkovichBarcelona, Catalonia, Spain

Connect with Yuliya Kulinkovich to Send Message

Connect

Connect with Yuliya Kulinkovich to Send Message

Connect

  • Timeline

  • About me

    Project Manager at ZeptoLab

  • Education

    • Moscow State Linguistic University

      2018 - 2020
      Bachelor's degree Teaching English or French as a Second or Foreign Language

    • Minsk State Linguistic University

      2014 - 2018
      Bachelor's degree Teaching English or French as a Second or Foreign Language

      Activities and Societies: Specialization: Computational Linguistics

  • Experience

    • ZeptoLab

      May 2018 - now

      Personal initiatives: set up the automation of processing player requests by creating answer-bots that reduced the Team's workload by more than 30%, Took part in launching a VIP Support feature. Was actively participating in launching new projects by preparing everything needed before release dates.-day-to-day communication with players and the development team, ensuring all inquires are solved-organized internal processes and identified areas of improvement (developed workflows for a number of tasks; provided comfortable operational activities to the team members)-held responsible for the team's KPI compliance-prepared releases of the new projects and reported bugs in JIRA-implemented measures to increase customers' loyalty and satisfaction levels-trained new employees-created and worked with documentation-managed localization and testing activities Show less

      • Project Manager

        Mar 2022 - now

      • Junior Project Manager

        Feb 2021 - Feb 2022

      • Project Coordinator, Senior Customer and Community Specialist at ZeptoLab

        May 2018 - Feb 2021

  • Licenses & Certifications