Grace Putney

Experience

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  New Vista Montessori School

  Jun 2012 - Aug 2012

  Teaching/Classroom Assistant

  -Worked with and educated more than 60 children ages 2-6-Interacted and collaborated with 8-10 employees to plan activities to coincide with weeklyschedules

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  MullenHalstead, Public Relations

  Jan 2014 - May 2014

  Event & Brand Production Intern

  -Assisted owners with planning and facilitating major events-Deposited funds, performed research, and communicated with clients, vendors and city officials-Managed social media channels, edited web pages for content, and wrote press releases

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  Wofford College

  Mar 2014 - May 2015

  Ambassador Program Coordinator

  -Recruitment and management of college student ambassador program-Internal Relations and collaboration with college Admissions staff to coordinate and host events for current and prospective students-Managed public relations of Ambassador program with college faculty, staff, and current students

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  WSLS Newschannel 10

  May 2014 - Aug 2014

  Production and Media Intern

  -Observed news reporters and producers in the process of composing, editing, and presenting stories-Worked with digital content manager on social media and company website

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  Prodigy Launch

  May 2014 - Aug 2014

  Media Producer Intern

  -Created and executed social media plan, controlling and monitoring social media update schedule-Edited and managed YouTube account and photos for social media updates

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  Interactive Achievement, LLC

  Jun 2015 - Feb 2016

  Client Services Specialist

  -Assisted with the implementation of software for new clients and management of sites for existing clients.-Supported data management for new and existing clients.-Produced digital resource content and edited materials for client use.

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  PowerSchool Group LLC

  Feb 2016 - Jan 2019

  -Created end-to-end implementation plan for new, re-written Analytics software platform-Completed cross-training on multiple products and associated implementation tasks-Manage Analytics and Registration software implementation projects for school districts country-wide -Collaborate regularly with product management on features and updates -Communicate with leadership and executive team on state of products and project statuses -Create and analyze project utilization reporting via Netsuite and Salesforce -Project tracking via Smartsheets and daily communication with client via phone, email, Zoom/WebEx-Think independently and analyze for solutions throughout PowerSchool products Show less

  • Deployment Project Manager

    Aug 2017 - Jan 2019

  • Implementation Project Coordinator, Assessment & Analytics

    May 2016 - Aug 2017

  • Client Services Specialist, Assessment & Analytics

    Feb 2016 - May 2016
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  The Bar Method

  Nov 2018 - Sept 2019

  Assistant Studio Manager

  -Membership sales and up-sells-Working knowledge of studio policies, protocols, and fitness expectations-Build and maintain client relations-Studio space maintenance-Manage clientele profiles, contracts, and class enrollment-Promote brand awareness and deliver class package information-Inform clients of current offerings and encourage additional class purchasesThe Bar Method is an industry leader in the rapidly growing barre-based fitness niche; it has been transforming lives since 2001. Bar Method classes are built on the practice of dance conditioning, the science of physical therapy and the pace of interval training, making it the most targeted and effective body-sculpting workout. Show less

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  ICUC

  Jan 2019 - now

  Responsible for managing remote teams of globally based Content Specialists across retail, environmental, and other varied brands to support social media strategy and community management.As a client facing representative of ICUC Social:-Maintain consistent client communication to develop relationships-Ensure deliverables are met-Execute and adhere to SOWs-Work side by side with Contract Fulfillment Managers to provide and collect all documentation and access required to provide seamless account management. -Actively work to retain and renew business-Work alongside internal and external teams to provide social engagement direction-Ensure that different social platforms are performing optimally (tech agnostic)-Provide strategy and social performance insights as necessary-Facilitate in setup and implementation of new opportunities and clients-Set target KPIs-Ensure the moderation team is on track to hitting proposed numbers and adhering to SLAs-Develop efficiencies within the team workflow and brand social presence Show less

  • Director of Client Success

    Jan 2025 - now

  • Associate Director, Client Success

    Apr 2024 - Jan 2025

  • Senior Client Success Manager

    Aug 2022 - May 2024

  • Client Success Manager

    Jan 2019 - Aug 2022