Charles Chimata

Experience

• 

  Inovage International Limited

  Apr 2008 - Mar 2009

  Trainer Sales in Commodities

  This role involved coaching and training sales people on how to pitch and sale business products

• 

  Barclays Banks

  Apr 2008 - Mar 2009

  Senior Sales Agent

  This involved selling of banking products and services with a monthly given target.

• 

  Standard Chartered Bank

  Jan 2010 - Feb 2014

  Branch Catchment and Optimising Team member and Personal Financial Consultant

  The role involved selling banking products and services with a given target, this also involved accounts, loans processing and acqusition on a daily basis with the aim of offering te best customer service to all existing and new clients.

• 

  Standard Chartered

  Feb 2014 - Jun 2017

  Business Development Manager

  This was a role which involved acquiring new to bank clients, managing all mandates submitted by the ckients and offering alternative banking services so as to meet their needs through needs based conversations.

• 

  Standard Chartered

  Nov 2017 - Mar 2018

  Business portfolio Manager

  Managing a given portfolio by making sure that both existing and new clients where given the best customer service and through interating with them i was able to listen and identify their needs.

• 

  Standard Chartered Bank Plc

  Mar 2018 - Nov 2018

  System Administrator

  Worked under business banking as Systems Admin this was to do with managing business client's online banking Platform assisting with all online transactions be it Telegraphic Transfers, Local payments e.g ZRA, NAPSA and BOARDER payments.

• 

  AB Bank Zambia

  Oct 2019 - now

  • To conduct research and gather data on consumer, market, and competitor activity with the aim of encouraging key account client acquisition and retention• Mapping key account and monitoring competitor activities for the purpose of formulating informed strategies that will reduce business churn and give business an edge over competition.•Constantly gathering information on the best practices and market/ consumer trends that will enable the account deposit department to stay up to par or even ahead of competition.•Consult with the customer support department on key consumer supply issues and determine what the best communication plan would be for key accounts.•Sustain and nature solid relationships with key clients that generate the most income for the bank.•Develop and implement strategic plans to reduce attrition, monitor competitor activities, analyze data, and meet the needs of clients and customers. Show less

  • Senior Key Account Manager

    Apr 2024 - now

  • Key Account Manager

    Jan 2023 - Mar 2024

  • Retail Business

    Feb 2022 - Jan 2023

  • Client Advisor

    Oct 2019 - Jan 2022