Heather Gailey

Experience

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  The Robert Simpson Company

  Jan 1986 - Jan 1988

  Visual Presentation Associate

  Responsible for all new Cosmetic and Perfume promotions. Built eye catching displays in the central cosmetic department and updated mannequins in small and large displays when new clothing collections were presented.

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  B.B.Bargoon's

  Jan 1989 - Jan 1995

  Interior Design Consultant

  Assisted clients with home and business decorating ideas. Worked with fabric, wallpaper, and calculated yardage and specs for furnature unpholstery. Provided front counter cash and customer service. Responsible for store design and product vignets. Unloaded truck and placed product on floor based on design, colour coding and a plan-o-gram. Part of travelling design team that opened up new stores in Ontario.

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  Progress Career Planning Institute

  Jan 2006 - Jan 2008

  Employment Facilitator

  Facilitated a three hour information session (Employment Group session) informaing clients in attendance of services provided by the Progress Career Planning Centre and other programs offered by local service providers/community partners. Facilitated job search workshops such as interview strategies, resume writing, labour market trends, teambuilding-The Bridge Game, Personality Dimensions, Second Career Iinfo sessions, and monthly special interest topics such as portfolio development. Responsible for facilitating at a weekly rights and obligations session at the local service canada building and providing weekly resume critiques and mock interviews by appointment. Show less

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  JobSkills

  Jan 2006 - Jun 2006

  Employment Counsellor/Facilitator

  Program - Back On TrackAssisting women who had been off on maternity leave and previously working in retail, manufacturing, or food service, upgrade their skills by intial career exploration and possible funding for short term Skills Development. 6 month pilot project launched in Scarborough and Markham, Ontario.

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  Agilec (Formerly known as Northern Lights Canada)

  Oct 2008 - Mar 2012

  Counsellor/Facilitator for the Targeted Initiative for Older Workers Program (TIOW) in Ajax. Assisting job seekers - 55+ re connect to the work they love and are skilled for. Designed curriculum, developed workshop materials, and facilitated a 4 week job search program providing information tailored for mature workers requiring personal management, career planning, and job search assisatnce. Administered level B testings such as the COPSystem, Motivated Skills and values card sorts, and Personality Dimensions on a monthly basis. Also provided one on one counselling, coaching, and guidance through the process of selected skills development and training programs. Show less Provided daily front-line internet-based job search assistance to 3-20 self directed Resource Centre clientele requiring one on one direction to appropriate local or online services, job search/marketing document support, and basic computer assistanceResourced online job descriptions, The “NOC”, “Working in Canada” website, “Google” resume images, and existing job ads to coach and assist clients in choosing appropriate language and accomplishment statements within their resume to be current and innovative, and to capture relevant “key words” to meet resume scanning requirementsFocused on imparting current information regarding the targeted job search approach, and made use of all resources available for job search such as: Linkedin, Twitter, Facebook, Labour Market sites, bulletins, and company websites. Answered phone in reception, books workshop appointments, and provides one on one resume critiquesPrepared and maintained accurate monthly statistical reports on all information tied to Centre usage and incoming correspondence, and updated job board and community events on an ongoing basisFacilitated daily, weekly, and monthly, job search workshops such as: Resume Writing, Interview Skills, Goal Setting, Labour Market Information, Hidden Job Market, Networking, and the importance of the portfolio as a job search tool - Administered the COPSystem assessment for individual “assisted” EO clientele Show less Providing one on one counselling to clients in employment transition. Assessing individual needs and making appropriate referrals to local community partners. Facilitating information sessions on all available services available to those who are unemployed, under employed, and looking for job search or training opportunities.Managed/monitored an assigned case load on a daily basis of approx 250-400 clients, providing client-centred career guidance and coaching, local referrals, and follow up to determine completion of components on written action plan Excellent skills in diffusing potential conflicts in counselling by adjusting communication style, using above average interview skills, and keeping in mind learning styles and the different personality typesMaintained accurate, concise, and relevant records on current client activities, adhering to the Freedom of Information Act and Privacy of Information ActAble to determine barriers and deal with potential crisis level of clients, make appropriate referrals and keep the safety of client(s) and colleagues in mind when diffusing potentially volatile situations Participated fully and responsibly as an equal member of a “well oiled”, self directed, 10 person team, remaining true to NLC’s Core values, practicing excellent tone and position, and using common sense in all work related decisions Show less

  • Employment Counsellor/Facilitator TIOW Program

    Dec 2010 - Mar 2012

  • Employment Specialist/Facilitator

    Aug 2010 - Dec 2010

  • Employment Specialist/Case Manager

    Oct 2008 - Aug 2010
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  Durham College

  Aug 2012 - May 2013

  Student Services Representative

  Assisted new and existing students and faculty with on-site issues and computer troubleshooting.Worked with team to set up student orientations and special events sponsored by student services and the Colleges. Greeted clients and directed or referred them to services located in the building or to those located at other campuses. Provided timely research, data entry, and program mapping statistics compilation for the purpose of unifying program guides for individual schools and government audit and compliance. Answered information inquiries regarding Durham and Centennial Colleges for new and existing students-providing an appropriate course of action regarding information on registering for continuing education and full time programs.Used the Banner system on a daily basis. Show less

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  Victim Services of Durham Region

  May 2013 - Jul 2019

  Volunteer Program Coordinator

  Volunteer and Program Management, Recruitment, Training, and RetentionRecruited, screened, interviewed, trained, and hired 150+ new Volunteer Crisis Responders within a three year periodPlans and executes 2-40 hour + trainings per year with both in-class and online learning componentsManages a team of 100 Volunteers on a daily basis via email, telephone, and quarterly meetingsDispatches on call teams of Volunteer Crisis Responders to go out in the community 24/7 to work in conjunction with the Durham Regional Police Service supporting Victims of crime and tragic circumstance in their time of need.Manages client and call information within the Internal and DRPS databaseAssists with the selection of new Victim Services Staff - Designing interview questions and forming a panel of between two and three staff for the duration of the interview process. Show less

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  Durham College

  Nov 2019 - Apr 2020

  Employment Advisor

  Provided daily front-line internet-based job search assistance to 3-10 self-directed Resource Centre clientele requiring one on one direction to appropriate local or online services, job search/marketing document support, and basic computer assistanceAnswered phone in reception, books workshops and Case Manager appointments, and provides one on one resume critiques Prepared and maintained accurate monthly statistical reports on all information tied to Centre usage.Facilitated job search and essential skills workshops as necessary, working closely with community partners, local high schools, and Individual community members Show less

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  YMCA of Greater Toronto

  Aug 2020 - Aug 2022

  Providing support to the Manager of Program Integrity and assisting in the research, development, and delivery of solid and innovative staff training opportunities for the Employment and Community internal teams of the YMCA of Greater Toronto. Providing one on one counselling to clients in employment transition. Assessing individual needs and making appropriate referrals to internal services as well as local community partners. Facilitating online job search sessions to those who are unemployed, under employed, and looking for job search or training opportunities.

  • Training Support Specialist - Program Integrity

    Mar 2022 - Aug 2022

  • Job Skills Counsellor

    Aug 2020 - Mar 2022
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  Children, Community and Social Services | Services à l’enfance et Services sociaux et communautaires

  Aug 2022 - May 2023

  Case Worker
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  Public and Business Service Delivery | Services au public et aux entreprises

  May 2023 - now

  Trainer