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Cathy Goodreau

Cathy Goodreau

Operations Manager

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location of Cathy GoodreauUnited States

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  • Timeline

  • About me

    Dog Gone Beautiful Pet Styling

  • Education

    • Southern New Hampshire University

      -
      BS.BST.OPM BS Business Studies in Operations and Project Management Project Management, Operations Management

  • Experience

    • Excellent Choice Cleaning Service, LLC.

      Jan 2002 - Jan 2011
      Operations Manager

      Daily operations of a small business.

    • Hitchiner Manufacturing

      Jul 2011 - Oct 2016
      Supervisor

      Supervise over 70 full time production floor employees. Promote lean principles in every day work. Work with planning to executive daily ship goals. Track WIP through ERP/MRP system and fix any bottlenecks. Work with Engineers on any product defects or fixtures needed for product movement.Daily Gemba walks with explanations given on why targets were/were not reached. Employee training, documentation and discipline.

    • CULLIGAN OF NEW HAMPSHIRE INC

      Dec 2016 - Jul 2024
      Operations Manager

      Fast paced, customer driven environmentManage master schedule (Technicians & Sales)Manage customer service interactions (Sales, Service and Installations)Manage customer escalations, manage technician challenges on job sites.Customer InvoicingAccounts PayableAccounts ReceivableQuickBooks Accounting SoftwareScheduling Technicians daily work (KickServ Online)Supply OrderingManage Daily Office AdministrationInitiated-implemented-devloped-maintaining new scheduling software platform from beginning to end(KickServ),Initiated new accounting software platorm. Moved from Peachtree to QuickBooks (at the same time we initiated new scheduling software). Show less

  • Licenses & Certifications

    • Lean Six Sigma Green Belt (ICGB)

      Hitchiner Manufacturing
      Jun 2015