Chris Branson

Experience

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  NuVox Communications – St, Louis

  Apr 2002 - Oct 2003

  IT Support Analyst

  Supported the IT needs of 700+ users in 32 remote offices and 2 corporate offices.Isolated root cause of reported issues as local system, application, server, or database issue and fixed/escalated as needed until resolved.Built and maintained Windows 2000 laptops and desktops using Ghost. Administered remote workstations via Terminal Services, SMS and Active Directory. Provided after hours on-call support for user job-critical issues, and escalated to appropriate subject matter expert. Show less

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  Michelin North America

  Nov 2003 - Mar 2004

  IT Support Analyst

  Level 1 phone support for Michelin, North American users.Reset passwords for Novell, Windows NT/XP, UNIX, VAX, Lotus ccMail, LDAP, Mainframe, and proprietary applications.Utilized technical solutions database in Tivoli 5 to expedite resolution.

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  Laurens Electric Cooperative

  Mar 2004 - Jul 2009

  Maintained physical and virtual Windows 2003 Servers.Managed DFS, Share, and NTFS permissions.Maintained logon scripts via Desktop Authority, Active Directory permissions and Group Policy.Performed root cause analysis and recommended policy, process, configuration or technology changes to assist in problem resolution.Assisted with implementation of VMware environment using a SAN-attached multi-host cluster with High Availability technology.Managed Exchange 2003 server with OWA, and 3 external SMTP domains.Managed 30 Blackberry users on a local Blackberry Enterprise Server.Managed and maintained Blackberry Enterprise Server Installation, and Patches including MS patches and service packs, as well as SQL 2000 connections.Maintained BES Server during Exchange upgrade from 5.5 to 2003, and BES upgrade from 3.x to 4.xManaged Tumbleweed Mailgate email filter appliance and filtering rules.Managed St Bernard iPrism Internet filter appliance and filtering rules.Assisted in planning of renovations of a refurbished IT Datacenter, and 24/7 Dispatch area.Worked very closely with vendor for IVR\Call Center\Voicemail and Esker VSI-Fax systems.Supported hybrid Digital - VOIP telephone network consisting of AVAYA S87xx core PBX and 2 remote G700 LSP processors. Show less Supported the IT needs of 160+ users across 6 locations. Developed, deployed and supported Windows XP Ghost images for various system hardware configurations.Performed root cause analysis and recommended policy, process, configuration or technology changes to assist in problem resolutionOther duties included Systems Administration for Windows based servers Managed DFS, Share, and NTFS permissions.Maintained logon scripts via Desktop Authority, Active Directory permissions and Group Policy.Managed Exchange 2003 server with OWA, and 3 external SMTP domains.Managed 30 Blackberry users on a local Blackberry Enterprise Server.Managed Tumbleweed Mailgate email filter appliance and filtering rules.Managed St Bernard iPrism Internet filter appliance and filtering rules. Show less

  • System Administrator

    Jun 2007 - Jul 2009

  • IT Support Technician

    Mar 2004 - Jun 2007
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  Joyce Meyer Ministries

  Aug 2009 - May 2014

  Systems Administrator

  Support IT Infrastructure for 800+ users in US, South Africa, Australia, and UK offices Maintain physical and virtual Windows 2003/2008R2 serversManage DFS, Share, and NTFS permissions. Maintain AVAYA Definity G3r PBX supporting 500+ digital phonesSupport 70 seat call center and 60+ inbound Toll-Free numbers and 200 phone linesPrimary Point of contact for all Voice related servicesTechnical Lead for Projects to deliver new or upgraded technology to Business unitsPerform documented deployments to Production website, and custom web appsPoint of escalation of System Admin tasks for Support Center techsPerformed root cause analysis and recommended policy, process or technology changesSupport Point of Sale Infrastructure that processes all merchandise sales for events with up to 30,000 attendeesManage Websense Web Filter, and assist management with confidential reporting of web usage Show less

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  Panera Bread

  May 2014 - Nov 2014

  Windows Engineer - Contractor

  Windows server patching using WSUS 3.0Maintain virtual Windows 2003/2008R2/2012R2 servers in VMware 5.0Manage Windows Domain Services (Active Directory, DNS)MS Exchange 2010 with multiple DAGsManage Share, and NTFS permissionsPoint of escalation of System Admin tasks for NOCSOX compliance exercises

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  Bundy & Associates

  Nov 2014 - Feb 2015

  Network Engineer - Temporary

  Client IT SupportDesktop and Software supportManage Windows Domain Services (Active Directory, DNS)Maintain physical and virtual Windows 2003/2008R2/2012R2 serversManage Share, and NTFS permissionsAsterisk Voip phone support

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  Turnkey Technologies, Inc.

  Feb 2015 - Oct 2015

  Technical Consultant

  Office365 hybrid migration for non-profit client with 70 users.Office 365 Tenant management Exchange 2013 user and system managementLync 2013 / Skype for Business User setup and maintenanceHosting Client server, management and support in HyperV with Failover ClusterArchitect and deploy Remote Desktop Services farmInternal IT SupportUsed Microsoft Dynamics CRM for client and internal case management

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  CenturyLink

  Dec 2015 - Jul 2017

  Sr IT Engineer (Windows)