MaryLee O'Connor

Experience

• 

  Middlesex County Mosquito Commission

  May 2010 - Mar 2012

  Seasonal Laborer

  • Assigned a vehicle to drive to specific points within the county to set light traps and gravid traps.• Collected the mosquito samples from these traps to send to the State for West Nile Virus statistics.• Worked in the laboratory assisting the Entomologist to sort and analyze samples, preparing them to be sent to Rutgers for testing.• Transferred paper records to an online geographical database, tagging each site inspected by the Inspectors, to create a GPS program that is now used by the county and state branches.• Educated the public on the county program at various events. Show less

• 

  Road Runner Sports

  Aug 2012 - Nov 2014

  Sales Associate/Regional Trainer

  • Sold running specific shoes and gear, working to meet weekly, quarterly, and yearly store goals.• Daily work at the POS to ring up customers and place orders to the warehouse.• Perform gait analysis for customers daily to help find the best products for their individual needs.• Educate customers about proper self-care, running form, injury prevention, and nutrition.• Follow monthly merchandise planograms to set up different sections of the store.• Designated by manager to supervise and train new employees.• In 2013 was promoted to Regional Trainer to manage and coordinate the training of new employees throughout the state. Show less

• 

  Yorktel

  May 2015 - now

  Tech Ops Rep

  • Schedule videoconferences for clients using various audio and visual systems.• Train customers on process and procedures for scheduling video calls and overview of how Managed Services works, including writing and revising SOP's.• Real-time scheduling troubleshooting or trouble isolation with customers via telephone, IM, and email. • Updated Room Profiles as needed to maintain accurate information• Coordinate training of new employees and cross training current employees to ensure individual and team success.• Organized shift coverage and account coverage for employee’s time off/leave.• Create and update SOP’s for each customer and internal procedures to ensure the entire team is following the same process.• Communicate consistently and effectively with Conference Operations team and Technical Services team to ensure videoconferences launch successfully. Show less