Emma Cameron

Experience

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  Kilcamb Lodge Hotel

  Mar 2014 - Aug 2017

  Kitchen Porter

  - Ensured kitchen, crockery and utensils were spotless and prepped ready for menu preparations.- Aided in the maintenance of smooth kitchen service under pressure.- Handled the day-to-day running of my area within the kitchen, ensuring high levels of productivity.

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  The University of Edinburgh

  Sept 2017 - Jun 2018

  Social and Publicity Officer for Edinburgh University Kendo Club

  - Promoting the Club on social media through monthly reports, updates and online presence. - Experienced in arranging events for the club in formal and informal settings.

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  The University of Edinburgh

  Sept 2019 - Aug 2020

  Captain of Edinburgh University Kendo Club

  - Ex-captain to one of the best British university kendo clubs.- Leading the club to obtain one of the best medal records for Edinburgh University Kendo Club in 10 years. - Leading the club to win gold and bronze in the UK Kendo University Tournament in teams as well as silver and bronzes in the individual categories. - Experienced in teaching large groups, leading classes and being responsible for all members of the club while travelling across the UK for tournaments, live events and gradings. Show less

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  Language Learning Scotland

  Aug 2020 - Apr 2021

  Co-Creative Director of Mandarin

  - Creating (Simplified) Mandarin Chinese learning resources.- Resources include: National 5, Higher and Advanced Higher Mandarin Chinese learning resources.- Part of Immersion Week, where I will be giving a presentation on studying languages at University.

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  MyH2O

  Oct 2020 - Jul 2021

  Long-Distance Volunteer, Outreach Department | 筹资合作部远程志愿者

  - Translating, editing and proof-reading documents before they are published in English. - Aiding in the translation of corporate proposals, annual reports, websites and funding applications.- Working within a team to translate and aid in publicising issues related to clean drinking water.- Captioning and translating subtitles for promotional videos.

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  Freelance

  Nov 2020 - Mar 2021

  Mandarin Tutor

  - Tutoring National 5, Higher Mandarin Chinese in private 1 on 1 lessons.- Personalised lessons and teaching.

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  Blackbaud

  Apr 2021 - May 2022

  Participated in the Mentoring program and mentored newly onboarded team members, providing guidance and support regarding technical issues and customer support best practices. Conducted in-depth investigations and analyses of application issues to identify root causes, and collaborated with internal teams to implement appropriate fixes or workarounds. Managed and prioritised a high volume of support tickets and tasks on a daily basis, consistently meeting case milestones and ensuring customers received high-quality service.

  • Customer Support Associate Specialist

    Nov 2021 - May 2022

  • Customer Support Associate

    Apr 2021 - Dec 2021
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  Blackbaud Europe

  Apr 2022 - Jul 2023

  Received the “We Expect The Best” award for Q2 2022, recognising my ability to seamlessly transition into the European team and support additional products, resulting in increased productivity and efficiency. Provided exceptional customer service by offering guidance and resolving technical issues related to NetCommunity and Online Express, achieving a 100% customer satisfaction rate in Q2 and Q3 2022.Cross-trained into NetCommunity, expanding my technical knowledge and enabling me to provide comprehensive support to our customers and completed region-specific additional training for the Raiser’s Edge, including Gift Aid, allowing me to provide targeted and specific support to customers in the United Kingdom as well as Europe. Show less

  • Customer Support Staff

    Jul 2022 - Jul 2023

  • Customer Support Associate

    Apr 2022 - Aug 2022
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  Lygates

  Jul 2023 - now

  Personal Assistant