Joy Flanagan

Experience

• 

  Gairm Scoil Mhuire, Thurles, Tipperary, Ireland.

  Sept 2003 - Jun 2004

  Substitute Secondary School Teacher

  - Primarily covered Business Studies, French and Mathematics but also covered additional subjects when necessary.

• 

  State Street

  Jun 2004 - Jan 2016

  Achievements- Established the Alternatives business (AIS) in APAC, building the department from the ground up, providing training and bringing global best practice processes in region.- Helped set up AIS CoEs in region.- Enhanced brand recognition in region. Achievements- Built a working file that increased the efficiency of Annual Financial Statement production and reduced errors and draft numbers by 40%.

  • Fund Accounting AVP

    Feb 2014 - Jan 2016

  • Fund Accounting Officer

    Sept 2011 - Feb 2014

  • Fund Accounting Manager

    Oct 2008 - Sept 2011

  • Fund Accounting Supervisor

    Jun 2006 - Oct 2008

  • Fund Accountant

    Jun 2004 - Jun 2006
• 

  MaplesFS

  Feb 2016 - Jul 2018

  Senior Vice President of Client On-Boarding and Training

  Achievements- Global Training Program Development: Designed and implemented a comprehensive global training program curriculum for new hires, including the creation of training decks and support materials for global rollout, enhancing onboarding effectiveness across diverse regions.- Skills Matrix Development: Created a skills matrix to identify and address knowledge gaps within an underperforming department, leading to targeted skill development initiatives and improved team performance.- Client Onboarding Team Building: Established and led a team of client onboarding specialists, streamlining the onboarding process and reducing risks by translating complex fund documents into actionable allocation files, ensuring accuracy and efficiency in client interactions.- Working Parents Network Establishment: Pioneered the establishment of a working parents network, providing valuable support and resources for employees balancing work and family commitments, fostering a more inclusive and supportive workplace culture. Show less

• 

  State Street

  Jul 2018 - Jan 2021

  Senior Director Client Services Hedge and Private Credit (Hybrids)

  Achievements - Strategic Client Engagement: Served as the primary strategic point of contact for clients, fostering strong relationships and delivering tailored solutions to meet their needs effectively.- Team Leadership and Development: Established and led a dedicated Hybrid/Private Credit team, ensuring alignment with organisational goals and driving performance excellence.-Revenue Protection: Implemented proactive measures to safeguard at-risk revenues, demonstrating strategic foresight and business acumen in managing financial stability.-Team Building and Talent Development: Developed and nurtured a high-performing team of client services representatives, fostering a culture of excellence and ensuring continuity in service delivery.- Coaching and Talent Retention: Mentored and coached a potentially at-risk team, preserving key talent within the organisation and maintaining uninterrupted client service excellence.- Workplace of the Future Leadership: Led the Workplace of the Future initiative for AIS APAC, driving innovation and creating a conducive environment for enhanced productivity and employee satisfaction.- Relationship Management: Established and cultivated robust relationships with stakeholders, clients, and partners, facilitating collaboration and driving mutual success.- New Business Onboarding: Successfully onboarded new business wins, ensuring seamless integration and delivering value from inception to implementation.- Diversity & Inclusion Leadership: Spearheaded diversity & inclusion initiatives as the Office Lead, fostering an inclusive workplace culture and championing employee engagement to drive organisational success. Show less

• 

  St. Patrick's Society of Singapore

  Sept 2020 - Oct 2023

  President

  Achievements- Pioneered and executed engaging virtual community events, notably orchestrating a successful virtual walk that not only strengthened community bonds but also raised substantial funds for charity.- Orchestrated multiple large scale events for 500 + people, resulting in a significant fundraising achievement for impactful causes.- Hosted and curated a series of community events specifically designed to support and uplift the Irish community in Singapore, fostering a sense of unity and shared purpose. Show less

• 

  State Street

  Jul 2022 - now

  Achievements- Client Retention and Growth: Successfully retained key clients while driving account growth through tailored solutions, resulting in increased profitability and enhanced client satisfaction.- Cross-Functional Collaboration: Facilitated effective collaboration across departments, fostering a seamless exchange of information and resources to meet client objectives and internal goals.- Strategic Account Management: Implemented robust account management strategies that led to improved client relationships, increased loyalty, and additional business opportunities.- New Business Development: Spearheaded initiatives to identify and secure new business opportunities, expanding the client base and contributing to overall organisational growth. - Risk Management and Compliance: Demonstrated a commitment to risk management and compliance, ensuring that all client interactions adhered to regulatory standards and internal policies.- Leadership and Mentorship: Provided leadership within the team, mentoring junior members, and contributing to their professional development, fostering a positive and collaborative work environment.- Innovative Problem-Solving: Showcased the ability to navigate complex challenges by implementing innovative solutions, positioning the organisation as a trusted and forward-thinking partner for clients. Show less

  • Senior Director Relationship Management / Vice President

    Jan 2021 - now

  • Interim Head of Real Estate Fund Operations APAC

    Jul 2022 - Dec 2022