Pubalan Somasundram

Experience

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  Hewlett Packard Enterprise

  Oct 2009 - Feb 2010

  Remote Desktop Management Analyst

  • Provided reactive support to correct IT infrastructure problems (identified as Incidents in ITILterminology).Assist and solve customer issues on hardware, software, driver, Microsoft office, networkconnectivity issues , Internet Explorer, Adobe, VPN issues, messaging services, SAP issues, Bit locker,Blackberry - Desktop manager, Roaming profile ,citrix, Users account configuration, windowsupdate, Run advertised programs, Configuration manager, Domain Services, Roaming Profile, Localand Network printer via Remote diagnostics, phone and email.• Works with vendor support contacts to resolve technical problems with desktop computinghardware and 3rd party applications.• Assist customer with the installation, configuration, patching and ongoing usability of desktopcomputers, peripheral equipment and software. Show less

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  DXC Technology

  Feb 2010 - Dec 2018

  Wintel Problem Management Lead

  • Windows advanced troubleshooting to identify the root cause for daily issuesInvolved in Incident Management, Problem Management, Change Management,Capacity Management, and Education Operation Management.• Supporting LAN/WAN infrastructure for a large global oil company including3000+ Windows 2008/2012/2016 Servers and 30000+ users worldwide.• Maintained network operations including user account administration ofWindows 2008/2012 Active Directory, security, system backups with SymantecNet Backup, and antivirus services.• Responsible for building, upgrading, and configuring Window Server2008/2012 servers and patching them to current levels.• Works with vendor support contacts to resolve technical problems with Servercomputing equipment and software Show less

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  Tata Consultancy Services

  Nov 2018 - now

  Technical Consultant

  • Coordinate internal resources and third parties/vendors for the execution ofprojects (Microsoft, HPE, Thales, Symantec, Etc)• Ensure that all projects are delivered on time, within the scope, and withinbudget• Assist in the definition of project scope and objectives, involving all relevantstakeholders and ensuring technical feasibility• Preparing technical documents from Wintel perspectives such as Server Build,Roles& Features, and Configuration• Provide technical-level advice to the project coordinator• Currently engaged in PKI Environment, AD Disaster recovery, Physical serverdeployment, and Azure server build project Show less