Michael Clevenger

Experience

• 

  Marriott International

  Jan 2006 - Jan 2007

  Supervisor In Training

  Help Desk for a 50-75 person Accounting call center.Promoted into the Supervisor Readiness Program after only 4 months.Trained New Hire Classes on multiple topics after only 5 months.Continually exceeded time and call quotas.

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  Progressive Insurance

  Jul 2007 - Feb 2008

  Insurance Sales Associate
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  Travelers

  Jun 2008 - Jan 2011

  Insurance Service Representative

  Client and Agent technical support, customer service, insurance education, and payment and policy change processing.

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  WebPT

  Jan 2011 - Jun 2014

  EMR Trainer

  Create/revise new educational materials.Worked on project to Review and improve processes to ensure best utilization of resources and create industry-leading training and implementation.Onboard new clients to the EMR (electronic medical record) by providing rich and relevant learning environmentCollaborate with internal groups for process improvementCreated new training materials for new internal training and for new member training. Helped streamline external member training and implementation into WebPT. Show less

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  BoomTown - Real Estate Platform

  Jun 2014 - Apr 2019

  Training Advisor

  Facilitate and/or moderate weekly virtual training sessions (up to 12 per week) for our entire client base that focus on software trainingLead 1x1 virtual “on call” training sessionsTravel onsite to client locations for custom team training. Working with them to determine agenda, learning objectives, and training day logistics Update existing presentations and resource materials when neededContinually develop knowledge and application of adult learning theory and stay current with new industry trendsContinually develop facilitation skills through observation, research, and practice Show less

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  RE/MAX

  Apr 2019 - Jan 2021

  Technology Engagement Consultant

  Consulting RE/MAX agents on available technology to help their Real Estate BusinessFacilitating and developing Training Materials for live Webinar training and In-person training eventsDevelop and facilitate training materials for focused presentations in a live Conference SettingScripting, recording, and editing of training related videos for RE/MAX University Learning Library

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  ICIMS

  Mar 2021 - now

  Mentoring and developing new iCIMS training team membersCollaborating with Instructional Designers on new courses and training offeringsRecording voiceovers for training videos and producing training videos of varying lengthsWriting technical training scripts for translation into multiple languages to better serve iCIMS global customersBuild and Host multi-level training courses for beginners to advance user contentInternational and US travel to Host learning events for customers Show less

  • Senior Training Specialist

    Jan 2022 - now

  • Training Specialist II

    Mar 2021 - Jan 2022