Sandeep Mehta

Experience

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  Synergy Softwares Ltd.

  Jun 2001 - Aug 2015

  Technical Manager Customer Support and Services

  # Customer Support# Implementations# Project Delivery# Team Management# Customer Relationship Management# Product Enhancement# ensure regulatory compliance attend timely

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  Thomson Reuters International India Pvt. Ltd.

  Aug 2015 - Feb 2017

  Lead Business Analyst

  As Lead Business Analyst, I Worked on transforming Myanmar based Securities Brokers integrated back office products to grow GUI based financial project, with $3.5 million budget. Led project teams and organized internal & external meetings to achieve project deliverable's.

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  Hewlett Packard Enterprise

  Feb 2017 - Sept 2017

  Project Manager Internal III

  I managed creation & implementation of SharePoint solutions for project cross team collaboration; monitored process controls to manage process, risk and issues across several geographical locations. Have handled the requests of Pre-Sales Account Manager and advised him on materials & costing; prepared and submitted executive summaries, project meeting summaries, and weekly reports.

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  Synergy Softwares Ltd.

  Sept 2017 - now

  Technical Manager Customer Support

  # Primary responsibilities are, Technical Customer Support, Project planning, execution, monitoring, progresses & reports preparation and closer.# Ensure Project scope, cost, time, issue, risks are managed throughout the project life cycle. Ensure proper communication to all stakeholder management on time.# Interface and communicate with project team, management and stakeholders to ensure smooth transition of the project.# Track and Report benefit realization Planned v/s Actual during the course of the project and after closing the project. Analysis of the data & metrics of project and generate reports pertaining to resources, critical paths, project schedules, budget v/s actual spend, etc.# Execute structured and periodic reviews on delivery to ensure all the deliverable are being met as defined in the SLAs and coordinate with other team members for defining best practices for project support.# Understand / analyse regulatory compliance's and get develop solutions which cater to business/operational requirements.# Requirement gathering through client interaction, to understand their needs and thereby providing best solution possible; analysis to gauge several requests on the developing Infrastructure and its capabilities.# Monitor change management tracking and reporting. Track resource utilization.# Built & maintained strong and effective relationships with client and stakeholders.# Responsible for SLA's & Client delivery.# Manage team dynamics and create a culture of innovation while working across Departmental and other boundaries; directed a team of ~60 Employees.# Monitored, controlled and supported service delivery; ensuring systems, methodologies and procedures are in place and followed.# Drive & continually improve standards of performance and quality within the operations. Show less