Rathnakar Reddy Gaddam

Experience

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  Mahindra Home Finance

  Aug 2022 - Dec 2022

  Finance Intern

  Finance Intern| Mahindra Home Finance| August 2022-December 2022-Explored the products and services offered by Mahindra Home Finance.- Managed everyday accounts received from loans.- Helped the clients to Sanction the loan.

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  Entain

  Apr 2024 - now

  Customer Service Manager

  •Address and resolve complex customer complaints and escalations, ensuring that issues are handled promptly and in line with company policies.•Promote responsible gambling initiatives by ensuring customers have access to self-exclusion tools, age verification and support for managing gambling behaviour.•Monitor and enforce compliance with relevant gambling laws and regulations, including data protection (GDPR), and anti-money laundering practices.•Manage high-profile customer issues and incidents, addressing potential PR risks, and ensuring customer concerns are handled professionally and effectively.•Implement strategies to improve customer loyalty, including personalised service, targeted communications, and proactive issue resolution. Show less

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  IvBOT Ltd.

  Mar 2025 - now

  Assistant Manager - Business Analyst