Ade Kurniawan

Experience

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  PT. Sari Coffee Indonesia (Starbucks Indonesia)

  Oct 2013 - Dec 2014

  Barista

  Delivering legendary customer service and providing the best “Starbucks Experience”to our customers. Providing quality beverages and food product according to specified quality standard.

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  PT Bank Syariah Indonesia Tbk.

  Jan 2015 - Apr 2015

  Administrative Office Specialist

  Supports daily banking operations while gaining hands-on experience in financial services, customer interactions, and administrative tasks. This role provides an opportunity to learn about banking procedures, financial products, and compliance regulations.- Assist in processing and verifying banking documents, such as loan applications and account openings.- Perform data entry and maintain accurate financial records.- Help prepare financial reports and internal documentation.- Learn and follow banking policies, compliance regulations, and security procedures.- Assist in administrative tasks, such as scheduling meetings and organizing files.- Observe and participate in various banking functions, including teller operations, risk management, and financial analysis. Show less

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  PT Bank Rakyat Indonesia (Persero) Tbk

  May 2015 - Apr 2016

  Administrative Officer

  Responsible for supporting daily operational and administrative tasks to ensure smooth banking activities.- Handling and organizing banking documents, reports, and records.- Assisting with account opening, loan applications, and other financial transactions.- Verifying and processing customer information to ensure compliance with banking regulations.- Coordinating with internal departments to support operational and financial procedures.- Managing correspondence, emails, and scheduling meetings for banking officials.- Assisting in the preparation of financial reports and administrative documentation.- Ensuring data entry accuracy in banking systems and maintaining confidentiality.- Providing customer service support by addressing inquiries and directing them to the appropriate department.- Monitoring office supplies and ensuring smooth office operations. Show less

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  PT. Sari Coffee Indonesia (Starbucks Indonesia)

  May 2016 - Sept 2018

  Barista

  Responsible for preparing and serving high-quality beverages and food items while delivering exceptional customer service. This role involves maintaining a clean and welcoming store environment, handling transactions, and working as part of a team to ensure smooth operations.- Prepare and serve Starbucks beverages and food items according to company recipes and quality standards.- Greet customers warmly, take orders, and provide personalized recommendations.- Operate cash registers, handle payments, and ensure accurate transactions.- Maintain cleanliness and organization of the workspace, including coffee machines and customer areas.- Restock supplies and ingredients as needed to ensure smooth operations.- Follow Starbucks health, safety, and hygiene standards.- Work collaboratively with team members to create a positive and efficient work environment.- Handle customer inquiries and resolve minor complaints professionally. Show less

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  PT. Sari Coffee Indonesia (Starbucks Indonesia)

  May 2019 - Sept 2023

  Shift Supervisor

  Responsible for overseeing daily store operations, ensuring excellent customer service, and supporting the store manager in managing the team. This role includes supervising baristas, maintaining product quality, handling inventory, and ensuring compliance with company policies.- Supervise and support baristas in daily operations to ensure efficiency and high-quality service.- Assist in training new employees and coaching team members to improve performance.- Ensure adherence to Starbucks standards for drink preparation, cleanliness, and customer service.- Handle customer complaints and provide solutions to enhance customer satisfaction.- Monitor stock levels, place orders, and manage inventory to prevent shortages or waste.- Oversee cash handling procedures, including opening and closing registers and preparing daily sales reports.- Maintain a clean, organized, and welcoming store environment.- Support store management in achieving sales targets and operational goals. Show less

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  Grab

  Nov 2023 - Dec 2024

  Digital Support Financial

  Provides support to in-country business units and a wide range of verticals where we're responsible to: Guide our consumers and partners in using our products, manage service inquiries and disputes arising from our consumers and partners, provide excellent customer service to our consumer and partner base, maintain good relationships and community-building efforts with our consumers and partners.- Provide quality customer support (24/7) through email, assisting with e-wallet fund transfers, transactions, disputes, refunds, and inquiries about wealth, investment, lending, and insurance products. - Empower consumers by ensuring they are informed about product features and available financial services. - Identify customer needs, clarify information, research issues, and provide effective solutions and alternatives. - Gather feedback from consumers, identify opportunities to improve internal processes, and share insights with leadership. - Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations. Show less

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  ATI Business Group

  Jan 2025 - now

  Supplier Finance - Invoice Processing

  Responsible for receiving, verifying, recording, and processing invoices to ensure accurate and timely payments to suppliers. Manages communication with relevant departments and vendors to resolve invoice discrepancies and ensure compliance with company policies.- Receive and review invoices to ensure completeness and accuracy of data.- Verify invoices against purchase orders and goods/service receipts.- Enter invoice data into the company's financial or ERP system.- Coordinate with suppliers and internal teams to resolve discrepancies or invoice issues.- Ensure all invoices are processed in accordance with financial and tax policies.- Prepare payment reports and support financial audits related to invoice processing.- Monitor payment status and resolve pending or disputed invoices. Show less