Chantel Jackson

Experience

• 

  Club Corporation of America

  May 1993 - Apr 1995

  • Assistant Manager

    Aug 1994 - Apr 1995

  • Membership Director

    May 1993 - Aug 1994
• 

  University Club of MSU

  Apr 1995 - May 1997

  Senior Director, Member Relations
• 

  University of Michigan

  Mar 1997 - Feb 2021

  Utilized the balance scorecard method to create a positive and inclusive team culture, identified opportunities for process improvements, and delivered exceptionally valuable customer experiences. Oversaw and directed facility management and operating policies to ensure safety, security, internal controls, NCAA compliance, and EHS Compliance.2014 Bo Schembechler Team Player of the Year Coordinated and supported the needs of NCAA Men’s and Women’s Golf Teams by maintaining clear communication, planning, and objectives. Guided and strengthened operations during a challenging staffing change. Identified and prioritized facility needs by listening & collaborating with stakeholders then took corrective action. Honored with “Special Team Contributor” award from Men’s Tennis. Directed and coordinated all aspects of golf operations, including merchandise, leagues, outings, tournaments, driving range, technology, and riding carts. Professionally and positively represented highly visible assets of University to many and varied market segments.

  • General Manager, U-M Golf Course

    Mar 2011 - Feb 2021

  • Facility Manager, Weisfeld Family Golf Center

    Nov 2011 - Jul 2016

  • Interim Facility Manager, South Athletic Campus

    Nov 2010 - May 2011

  • Golf Operations Manager, U-M Golf Course

    Oct 2001 - Mar 2011

  • Golf Operations Manager, Radrick Farms

    Mar 1997 - Apr 2010
• 

  NorthStar Reach

  May 2010 - May 2014

  Board Member

  North Star Reach provides a life-changing camp experience for children with serious health challenges.

• 

  Magic of Christmas

  Jan 2017 - Jan 2019

  Consultant

  Strategic Planning and volunteer coordination.

• 

  City of Ann Arbor

  Feb 2021 - now

  Safety Services Admin Manager

  Proudly delivering exceptional service and valuable support to the brave first responders of the Ann Arbor Fire Department. Utilizing effective communication skills and strategic process management along with my passion for service to produce continuous improvements for the department.