Shiran Goldfeder

Experience

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  Israel Defense Forces

  Mar 2006 - Mar 2008

  Help Desk Technician and system administrator
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  Budget Rent a Car

  Mar 2008 - Sept 2011

  Customer service representative
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  Check Point Software Technologies Ltd

  Sept 2011 - now

  Managing several of Check Point most valuable customer accounts from support perspectiveSpecializing in all Check Point productsProviding the best available technical support while maintaining high customer satisfactionWorking very close with R&D, sales and QAPlanning and implementing projectsProvide customers quarterly reports containing:--- Analysis of opened Service requests--- Onsite visits summary--- Statistics--- Recommendations Mentor and lecture new engineers in TAC Show less Provide Tier 3-3.5 technical advisory and customer service to Check Point partners and end customers worldwide. Solve complex technical issues and provide root cause analysis. Analyze deep level debugging and reproduce customer issues while coordinating with R&D resources, Sales, QA and Marketing to build a positive customer experience.Business and technical communication skills for interfacing with clients, working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility.Specialties: # Computer Networking (Layers 3-7)# Internet Protocols (IPv4, IPv6, TCP, UDP, ICMP, HTTP, FTP, SNMP, DHCP, VOIP etc)# Routing# Traffic capturing and analysis (tcpdump, Wireshark)# Firewall, clustering, QOS and Network management# Network security, vulnerability assessment, malware analysis and intrusion prevention# URL Filtering, Application Control, Data Lost Prevention Show less

  • QA Group Manager

    Mar 2022 - now

  • QA Team Leader - Threat Prevention

    Jan 2018 - Mar 2022

  • QA Engineer

    Oct 2016 - Jan 2018

  • Diamond Services Engineer

    Feb 2013 - Oct 2016

  • technical support engineer

    Sept 2011 - Feb 2013