Marek Males

Experience

• 

  Iberostar

  Jun 2007 - Sept 2007

  Head Bartender
• 

  AT&T

  Oct 2007 - now

  Manage the reporting team which has responsibilities for:• Production schedule for all team reports• Hiring talents into the team and mentoring new hires• Administration of the Sharepoint site• Evaluation of team performance• Process improvements via automation of the non-production tasks and reports • Time management tools include OT reporting and analysis• Project management of special projects within GSD• Complex process documentation• Ad-hoc reports from the leadership team to meet the organizational goalsPersonal responsibilities:* Conducted interviews for new hires and screened for skills needed on various teams within Global Service Delivery* Assisted with coaching and development of system escalation managers* Developed and implemented an on-call process needed to support the US work centers* Escalated high priority issues to US management Show less

  • Global Service Delivery Reporting and Headcount Support manager

    Jan 2011 - now

  • International Service Desk - Team leader

    Apr 2009 - Dec 2010

  • Desktop Support

    Apr 2008 - Apr 2009

  • BVoIP Order Manager

    Oct 2007 - Apr 2008