Anne McDonah

NSCC International Impact Award NSCC International okt. 2018 For the employee who has had the most impact before, during, and after their 2017/2018 International Learning Program.

Certified Hotel General Manager Emerit/ Canadian Tourism Human Resource Council apr. 2014 Leadership, budgeting and planning, human resource management, and the ability to put customer service first.Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel General Managers ensure that everything runs smoothly–and… Visa mer Leadership, budgeting and planning, human resource management, and the ability to put customer service first.Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel General Managers ensure that everything runs smoothly–and generates profit.The National Occupational Standards for Hotel General Manager include skills, knowledge and best practices in the following areas:•Operations•Human Resource Management•Guest Service•Business Management•Marketing•LeadershipProfessional Certification for Hotel General manager leads to the Certified Hotel General Manager (CHGM) designation, Canada's first professional credential for the occupation Visa mindre

Certified Tourism Trainer (CTM) Emerit / Canadian Tourism Human Resource Council maj 2012