Experience

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  Hewlett-packard

  Oct 1998 - Feb 2000

  Customer support specialist

  • Provide Help Desk support to customers by serving as primary point of contact for problem resolution.Provide Help Desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries about their HP Photosmart brand products including Digital Cameras, and Printers. Identify nature of customer issues, including loss of service, impact to the customer's needs and expectations to a resolution. Answer and manage multiline telephones and input customer data into ticketing system. Interact with users to ensure correct use of computer hardware and software. Show less

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  Us army

  Apr 2000 - Feb 2007

  Information technology specialist

  I filled several roles during my time on Active Duty. Primarily as a Land Combat Guided Electronic Missile Systems Repair, Information Technology Specialist, Infantry and Supply Management.* Duties listed are as represented as my role as a Information Technology Specialist. • Provide application, hardware, device and Operating System fault troubleshooting.• Performed daily security maintenance of computer systems.• Utilized custom test equipment and other tools such as oscilloscopes and voltmeters to properly calibrate electronic and optical components.Trained users and promoted security awareness to ensure system security and improve server and network efficiency. Monitored current reports of computer viruses; providing software updates as needed resulting in no lost time due to system stability. Documented computer security, and emergency measures policies, procedures, and tests. Modified computer security files to incorporate new software, correct errors, and change individual access status from within a Windows Server 2003 environment.Installed and tested industrial equipment to ensure proper functioning. Tested faulty equipment to diagnose malfunctions. Applied knowledge of the functional operation of electronic units and systems. Inspected components of industrial equipment for accurate assembly and installation. Checked for defects such as loose connections and frayed wires. Served in Operation Joint Guardian, Kosovo. While in Kosovo, I managed a mobile internet café with 100 stations maintaining a 98% uptime. Served in Operation Iraqi Freedom and Operation Enduring Freedom. While deployed to Iraq assisted local communications shop in running internet café with 50 stations, maintaining a 94% uptime. Supervised a team of 24 personnel. Show less

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  Xerox

  May 2007 - Mar 2008

  Certified service engineer

  • Provided Tier 3 Engineering support for Xerox machines.• Performed setup and configuration of Xerox machines on customer networks.Responsible for repairs and service of Xerox printers fax machines and copiers maintaining a 100% TCC (Timely Call Close). Network setup of Xerox Machines includes IP configuration and software options such as “Network Scanning” and “Scan to E-mail” services over TCP/IP and FTP protocols. Directly assisted customers with Customer Service and Sales questions they may have had. Managed over 800 customer’s supplies and optional services. Responsible for a service area spanning over all Northern Nevada. Answered between 10 and 30 trouble tickets per day. Show less

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  Cascade computer maintenance

  Sept 2008 - Mar 2009

  Field network engineer

  • Build, Configure, and deploy Windows Servers 2003 / 2008.• Configure and manage Microsoft Exchange Server.• Troubleshoot and support of 3com Switches and Routers, and Sonicwall Firewalls and Email filtering devices.Provided Site Survey services. Provided On-site services to customers with issues including backup services though Norton / Veritas Backup Executive. Troubleshooting network latency, network security and account management. End user Outlook troubleshooting. Setup of Xerox and HP Printers by local or network connection as needed. Desktop support including building, repairing, and modifying computers as needed. I also provided Help Desk support to both users and field technicians. Issues ranged from virus removal, system imaging, PHP scripting, Blackberry configurations and setup, deployment of Windows Server and Small Business Server (SBS) both 2003 and 2008, and remote management of system monitoring services with Kaseya. Worked with Oregon Department of Transportation from time-to-time as an Information Systems Specialist 5. While there provided on-site system maintenance. Show less

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  Army national guard

  Sept 2008 - Dec 2018

  It systems administration supervisor

  • Perform system administrator duties using Microsoft Active Directory to maintain user and computer security. • Create and maintain domain security groups within Active Directory.• Audit security settings baseline by updating Group Policy and registry settings.• Train new Tier 1, Tier 2 and Tier 3 technicians in proper troubleshooting steps and procedures.Provide Support and Server Administration services to internal customers by serving as a primary point of contact for problem resolution or direct inquiries. Identify nature of issues, including loss of service, impact to the customer's needs and expectations to a resolution. Install, configure and troubleshoot Enterprise Virtual Network (EVPN), Citrix (VPN) and mobile devices. Monitor reports of computer viruses and react as needed. Plan, develop, and deploy Windows desktop operating systems. Monitor network bandwidth with Orion from SolarWinds. Monitor Cisco Network Access Manager to troubleshoot Cisco Clean Access errors. Create and manage security policies for Sharepoint Server 2010. Ensure that all regulations governing troubleshooting and repair procedures are followed and documented. Answer and manage multiline telephones and input customer data into ticketing system. Provide instruction and orientation to new users and promote security awareness. Interact with users to ensure correct use of computer hardware and software. Install and configure workstations for network operations, applications, and printing. Provide troubleshooting to resolve issues between applications, hardware and device conflicts, and operation system faults. Show less

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  Intel corporation

  Jan 2010 - Jul 2012

  Network validation engineer

  • Build, configure, and deploy Windows Servers \ Clients 2003, 2008, Windows 8 Alpha, Windows 7, Vista, XP, and WinPE• Build, configure, and deploy Linux Servers \ Workstations in Red Hat, SLES, Ubuntu, CentOS• Validation of new driver releases as well as custom driver releases for Intel customers• Install and configure custom debug drivers, EEPROM, BIOS, and flash images to validate and troubleshoot customer issuesConfigure network switches and routers by Cisco, Foundry Networks, Extreme Networks, Arista, and Dell for issue reproduction and for test suites, VLANs, Trunking, Flow Control, etc. Utilize Spirent Test Center, IOMeter, Netperf, iperf, NTTTCP, Wireshark, and Ixia Chariot, as well as Intel custom software tools for performance and compliance testing of network interfaces such as Add-in and LAN on Motherboard (LOM). Utilize debugging software such as WinDBG, OIDs, and OidScope to assist developers in issue resolution. Installed and configured Linux DHCP and PXE Boot, and Samba file servers. Installed and configured Windows Server 2008 R2 DHCP Servers and Windows Deployment Servers (WDS). Use Windows Automated Installation Kit (AIK) to build custom windows image files (wim) for booting and installation of Windows platforms. Configure workstations and servers for booting via iSCSI across gigabit Ethernet and 10 Gigabit Ethernet. Configure Fiber Channel over Ethernet (FCoE) and Datacenter Bridging (DCB) for 10-gigabit networks. Work within a UEFI shell environment to configure, test and load new drivers, option ROMs, and system tools. Assemble, configure, and troubleshoot workstations, rack mount and blade servers from several vendors such as Dell, HP, Cisco, Sun, Lenovo, and Fujitsu. Experience troubleshooting, configuring, and updating Dell CMC (Chassis Management Controller) and HP Virtual Connect Manager for blade servers. Show less

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  Bonneville power administration

  Feb 2012 - May 2012

  Senior linux engineer

  • Plan, build, configure, and deploy STIG compliant Red Hat (5.8 and 6.2) servers• Manage Linux, Solaris and Windows servers in Development, Test, and Production networksServed as primary point of contact for all Linux and Solaris issues. Manage day-to-day server operations. Monitor security and system activity reports from Logwatch and Tripwire. Designed new RHEL 6.2 STIG. Implemented RSA secure key SSH logins. Developed a strategy for LDAP deployment. Implemented temporary RHEL 6.2 Network Information Service (NIS) authentication servers to replace aging, unpatched Solaris 9 NIS servers. Show less

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  Tivo

  Jul 2012 - Oct 2013

  Linux systems engineer

  • Troubleshoot and resolve issues escalated by customers and internal systems.• Develop, implement and deploy emergency hot fixes• Lead efforts to diagnose and completely resolve complex systems configuration, production and deployment problemsMonitor Linux and Windows systems, services and networks using various tools such as Groundworks, Splunk and Solarwinds. Provide direct support when operation problems occur to internal and international customers, problem solving, and root cause analysis. Deploy software change bundles to staging and production environments. Build, Configure and deploy Linux servers for monitoring. Develop and implement simple Bash scripting. Review, approve and implement change requests based on environmental needs. Create and maintain policies that improve TiVo’s internal services. Show less

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  Google fiber

  Oct 2013 - Mar 2015

  Technical program manager

  Key Duties:Own all aspects of the Google Fiber experimental programs.Set high-level goals and define overall strategy by weighing goals against demand, supply, and legal constraints.Coordinate with various teams to approve and add software changes and application development.Create, deploy, and improve tools and applications to help automate registration, enrollment, and support for various programs.Track user issues and help triage bugs with Engineering.Provide direct support to users for lower tier bug / escalations.Manage all equipment, execute orders, manage storage, prepare and deploy devices. Develop and track metrics for executive review.Manager responsible for software and hardware development, supply, support, distribution, goals and overall robustness of the TV and Internet products of Google Fiber experimental programs. Define overall roadmap for updates, expansion and/or changes to the various programs. Primary point of point of contact for Engineering and external partners that utilize these test programs. Troubleshoot issues and manage multiple concurrent priorities. Develop webpages for recruiting, troubleshooting, and support. Develop training and support videos and programs. Collect, report, and respond to feedback. Show less

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  The linux foundation

  Apr 2015 - now

  Senior technical community architect

  Senior Technical Community Architect of the Linux Foundation Networking Umbrella. Responsible for OpenDaylight, Tungsten Fabric, XGVela, ODIM and PNDA Projects.Key Duties:• Prepare and present content for Board meetings and record minutes as needed• Design, organize and manage training & technical tracks at a variety of technical industry events• Track and manage Export requirements• Manage/Coordinate Board Committees such as the Technical Advisory Council, Marketing Advisory Council and Strategic Planning Committee• Set up meetings using collaborative tools (Zoom, WebEx, GoToMeeting and Bluejeans)• Track and manage project mailing lists (Groups.io, Mailman 2) and IRC communications• Coordinate and manage meet-ups and face to face user meetings• Represent The Linux Foundation, OpenDaylight, Tungsten Fabric and PDNA communities at global events• Mentor new contributors, projects, and members on the workings of the various communities• Manage IPR (license review, patent review, trademark review, etc.)• Manage/Coordinate developer wiki content• Work with the various communities to define use cases and create Proof Of Concepts demonstrating value and utility• Aid in managing release process and timeline• Aid community members in collaborating and coordinating their development across organizational, and geographic boundaries• Aid in the creation of content describing OpenDaylight, Tungsten Fabric and PNDA architecture, functionality, performance, and utility to its users Show less