Experience

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  Flash international hotels and cruises for seaclub sharm and sealife resort

  Apr 2004 - Jan 2006

  I.t. manager

  Provide IT services Support users problems and network problemConfigure and maintain servers required for the business operation.Support the infrastructure buildup and expansion

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  World health organization

  Jan 2006 - Nov 2006

  Network design efficiency consultant (part time)
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  Technokids inc.

  Jan 2006 - Nov 2006

  Remote network administrator

  Providing IT service and IT infrastructure Support and the system servers administration

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  Orange business services

  Nov 2006 - Jun 2010

  Installation support specialist

  CINS Team specialistRole : Support Layer 2 and Layer 3 problem troubleshooting on Cisco routers and Nortel data switches for North and Latin America

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  Huawei

  Jun 2010 - Dec 2012

  • Manage and plan all activity related to operation FM, NMC, BO as well as Customer Support and Contract Management• Responsible about the contracts fulfillment and management for managed service contracts and Customer support• Holding the responsibility for the End to End operation for wireless ,and transmission NE for Huawei equipment inside Vodafone network (around 40% of Vodafone network in Egypt)• Support the sales and design solution for Vodafone to improve the network delivery and efficiency • Lead the internal process to deliver the project within internal company regulation Show less

  • Program Manager Vodafone wireless Account and Customer Support Project Manager

    Jun 2011 - Dec 2012

  • Hauwei Etisalat Managed Service closure Project Manager

    Apr 2011 - May 2011

  • Huawei Etisalat ISP Managed Service NOC Manager

    Jun 2010 - Apr 2011
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  Huawei technologies

  Oct 2013 - Aug 2015

  • Responsible for North Africa region• Building and managing of offshore operation resources, creating all processes necessary for shared resource platforms • Oversee all operational aspects of SLA, KPI and operation improvement • Presales support for possible customers, including support identified critical offshore project bidding, response for the RFP, SOC and clarifications• Customer management and contract management• Solution designer according to customer requirement Show less • Initiate the service and set the operation processes • Customer management within contract scope• SME in network operation (NOC – Field Operation – Process and Tools)• Ensure the overall management and operations of the customer network within defined service• delivery specifications• Actively manage the network operations organizations in gaining high efficiency and high quality• predictable network performance as measured by key parameters• Manage and maintain relevant WLA’s, Network Incident Resolution Management• Responsible and accountable for the end to end• operations assurance activities delivery • Problem Management, 1st & 2nd line operations and field maintenance) towards the specific• customer.• Based on the contractual SLA and KPI, establish and manage the WLA between the interfacing• organizations• Drive with the operations service delivery units the operational KPI improvement plans.• To build up the required competence according to contract obligation.• Responsible to grant approval with the customer on any network intervention that impacts the• operator’s service.• Validate performance penalties with the customer together with the contract manager Show less

  • Airtel Chad Network Operation SME from June 2015 till august 2015 (Mission)

    Jun 2015 - Aug 2015

  • RNOC Manager , Network Operation SME , Presales support and Solution designer

    Jan 2013 - May 2015

  • Egypt RNOC Manager

    Jan 2013 - Nov 2014

  • Program manager Meditel Morocco from Octorber 2013 till Feb 2014 and Nov 2014 till April 2015

    Oct 2013 - Feb 2014
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  Huawei technologies

  Oct 2015 - Jun 2016

  Orange-sonatel west africa gnoc transition manager (for 9 countries based in senegal and ivory coast

  • Building GNOC for Orange that handle 9 countries in west Africa based in senegal and its shadow center based in Ivory coast • Building and managing of offshore operation resources, creating all processes necessary for shared resource platforms • Oversee all operational aspects of SLA, KPI and operation improvement .• Handling all operation access ,core ,VAS, ……..etc( End to end)Responsible about the transition and migration Of each affiliate (Network ) of orange to the GNOC Show less

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  Huawei technologies

  Oct 2016 - now

  • Transform operation to be all online all digital (all on cloud)• Integrate smart OWS AUTIN (operation web Services and AUTomation and INtilligance) tools with the current way of works of libyana managed service operation team • Automate all team outputs and reports • Analysis all team processes and way of work to identify digitization gaps (digitalization due diligence )• Set and improve digital transformation KPI • Train the current HR for the new way of work • Develop by-team-inhouse tools for operation improvement Show less • Setup operation ,organization and process for operation • Take over the operation from Ericson • Analysis all the historical data for the network and define operation gaps• Match the operation parameters to match the deliverable with contract requirement • Set the operations strategies to minimize the cost of delivery and accommodates the contract deliverables • Manage the operation team and interface the customer management (orange Mali)• Manage the subcontractors relation and the contractual commitment • Manage and maintain the frame contract with Orange Show less

  • Safaricom Ethiopia NOC manager and ICT Director

    Jan 2022 - now

  • ICT Digital transformation director for Libyana Mobile Managed Service Project

    Jun 2020 - Dec 2021

  • Orange Morocco Managed Service Progect Director

    Apr 2018 - Jun 2020

  • Orange Mali Transition NOC Program Manager from January 2018 till present

    Jan 2018 - Apr 2018

  • Orange-Sonatel West Africa GNOC Project Manager SME (for 9 countries based in Senegal and Ivory Coas

    Jun 2017 - Jan 2018

  • MTN Congo Brazzaville Network Operation NOC Manager from February 2017 till July 2017 (Mission)

    Feb 2017 - Jun 2017

  • MTN Benin Network Operation Director /project Manager from October 2016 till January 2017 (Mission)

    Oct 2016 - Jan 2017