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Ahmad Abdulqader AlAjeel AlAskar

Ahmad abdulqader alajeel alaskar

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  • Timeline

    May 1999 - Sept 2005

    Co-Founder / Media Producer / Sound Engineer

    Media Production studio
    Jun 2006 - Oct 2010

    Data Protection Analyst

    Zain Kuwait
    Jan 2011 - Jan 2015

    Electronics Communication Engineer Assistance

    Ministry of Foreign Affairs - Kuwait
    May 2013 - Sept 2019

    Technical Consultant

    AlArabi Plastic Factory
    Feb 2015 - Mar 2017

    Customer Experience Executive

    stc Kuwait
    Mar 2017 - Oct 2019

    Head of Standards and Specifications

    Communication and Information Technology Regulator Authority - CITRA
    Current Company
    Oct 2019 - now

    Director Of Technology

    AlKhudairi Group

  • About me

    Group Director Of Technology

  • Education

    • College of technological studies - cts

      2003 - 2006
      Engineering diploma communication electronics (ent)

      Kuwait

  • Experience

    • Media production studio

      May 1999 - Sept 2005
      Co-founder / media producer / sound engineer

      Responsibilities :-Founder and Partner within the organization; conducting audio recording sessions, musical composing, audio commercials, graphic, logo design, website design and video production.

    • Zain kuwait

      Jun 2006 - Oct 2010

      Responsibilities • Enhancing Business simulation, use test case scenarios by looking beyond normal business rule test cases and adopting actual customer experience test cases. Covering everything from look & feel, usability with user feedback & sharing results with Zain marketing team.• Perform Pre launch / Post launch test on product & service to make sure its meet customer expectations.Projects• 'Speed test'' project in which actual indoor & outdoor speed test cases were conducted covering Zain, Viva & Wataniya data devices. Tests were conducted under specific conditions to simulate real user experience & behavior. Results shared on weekly bases with Zain KW management. Show less

      • Data Protection Analyst

        May 2008 - Oct 2010

      • Customer Experience Analyst

        May 2007 - May 2008

      • Call Center Representative

        Jun 2006 - May 2007

    • Ministry of foreign affairs - kuwait

      Jan 2011 - Jan 2015
      Electronics communication engineer assistance

      Responsibilities • Implement and maintain a highly secured IP network between headquarter and worldwide branch locations. (Cypto AG)• Evaluate, implement and maintain a secured cloud documents archiving solution. (Omnisec AG)• Maintained a video conference solution used between the Minister & the Kuwaiti missions around the world. • Acted as encryption Supervisor.• Communication Equipment Warehouse Supervisor.Projects• Expand the Operations Center capacity & performance.• Encrypted Documents File sharing system (Omnisec).• Ciphered & Secured network (Crypto AG)• Secured video conference solution (Polycom) Show less

    • Alarabi plastic factory

      May 2013 - Sept 2019
      Technical consultant

    • Stc kuwait

      Feb 2015 - Mar 2017
      Customer experience executive

      Responsibilities • Utilizing a technical viewpoint to review all products, services and touch points in order to meet client expectations.• Implement customer experience improvements for 61 Retail branch and 108 Dealer branches across Kuwait.• Implement customer experience improvements for a 430 Call Center agents.• Root out inefficiencies, incorrect procedures and determine practices to turn around falling customer base from a technical perspective.• Lead a team to achieve department goals.Projects• Speed test benchmarking.• VIVA Customer Care recording Studio.• VIVA Touchpoints Agents Knowledgebase. Show less

    • Communication and information technology regulator authority - citra

      Mar 2017 - Oct 2019
      Head of standards and specifications

    • Alkhudairi group

      Oct 2019 - now
      Director of technology

      Beside working as a Group Director Of Technology in AlKhudairi Group and its subsidiaries ( AlArabi Plastic Factory & AlKhudairi Jewelry ) i am also the acting Group Director Of HR & the leader of the project eco friendly plastics at Al Arabi Plastic Factory.

  • Licenses & Certifications

    • Change management program

      Leaders academy
      Apr 2010

    • Building & leading a customer centric organization

      Mce - management center europe
      Mar 2010

    • Paradigm , a new look for life

      Addition a training & consulting co
      Jul 1999

    • Presentation skills

      Addition a training & consulting co
      Jul 1999

    • Strategic thinking

      Addition a training & consulting co
      Jul 1999

    • The art of communication

      Addition a training & consulting co
      Jul 1999

    • The art of stress management

      Addition a training & consulting co
      Jul 1999

    • The confidence keys

      Human investment corporation
      Aug 1998

    • How to think positive

      Human investment corp
      Jul 1998

    • The ambition person

      Human investment corporation
      Jul 1998

    • Filenet content managment system by ibm on 2012 in kuwait

      Ibm
      Oct 2012
      View certificate certificate

    • Omnisec certified solution engineer (ocse)

      Timecentury s.a.s
      Aug 2013

    • Project management

      Baker tilly
      Nov 2016

    • Security management center

      Crypto
      Feb 2012

    • Regulation for the digital age

      Telecoms & tech academy
      Jan 2019

    • Ip vpn encryption

      Crypto
      Feb 2012

    • Gsm/gprs/umts system overview

      Apis training
      Jun 2008

    • Communication skills

      Human investment corporation
      Aug 1998

    • Cisco ccna

      Infocenter training institute
      Dec 2014

  • Honors & Awards

    • Awarded to Ahmad Abdulqader AlAjeel AlAskar
      Top 100 talented young Kuwaitis list The valuable of Kuwait group , supported by the Ministry of State for Youth Affairs - Kuwait May 2015 As a part of Oyamal internet radio station team we was chosen to be in thameen list."Thameen of Kuwait", meaning "the valuable of Kuwait", is a national project that aims at shedding light on the achievements of talented young Kuwaitis in various fields including the arts, literature, industrial work, inventions, and more. A photographic encyclopedia, in both electronic and printed versions, compiles the achievements of 100 talented young Kuwaitis with the aim to showcase their work and… Show more As a part of Oyamal internet radio station team we was chosen to be in thameen list."Thameen of Kuwait", meaning "the valuable of Kuwait", is a national project that aims at shedding light on the achievements of talented young Kuwaitis in various fields including the arts, literature, industrial work, inventions, and more. A photographic encyclopedia, in both electronic and printed versions, compiles the achievements of 100 talented young Kuwaitis with the aim to showcase their work and introduce potential investors to their work.http://www.kuna.net.kw/ArticlePrintPage.aspx?id=2442004http://e.gov.kw/News/KUNAMoreNews_Eng.aspx?NewsId=189276 Show less
    • Awarded to Ahmad Abdulqader AlAjeel AlAskar
      Best volunteer project in Kuwait 2014 Bobbin Bank volunteer award Oct 2014 Boubyan Bank organized the closing ceremony for Boubyan Bank Volunteers Projects Award 2014 under the patronage of the Minister of Social Affairs and Labor and the Minister of State Development and Planning, Hind Sabih Al Sabeeh. During the event they announced the names of the winning teams and groups and Oyamal radio win the best project in 2014.http://www.bankboubyan.com/en/csr/sponsorships/677/
    • Awarded to Ahmad Abdulqader AlAjeel AlAskar
      Kuwait E-Award first place 2011 KFAS Kuwait Aug 2011 With the enormous development of information technology at the global and local levels where it is used in all aspects of life, and it has became the dominant feature of the progress in the world, and became competition not only in the use of outputs and tools of modern technology as it is, but also in adapting and developing it to the needs of each community in each country depending on their circumstances, which blows many innovations at the level of individuals and institutions.And… Show more With the enormous development of information technology at the global and local levels where it is used in all aspects of life, and it has became the dominant feature of the progress in the world, and became competition not only in the use of outputs and tools of modern technology as it is, but also in adapting and developing it to the needs of each community in each country depending on their circumstances, which blows many innovations at the level of individuals and institutions.And in line with the objectives of the Kuwait Foundation for the Advancement of Science to encourage progress in the field of information technology, Kuwait e-Award was launched under the auspices of His Highness the Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah - Chairman of the Kuwait Foundation for the Advancement of Science - and is consistent with the directives of His Highness to encourage technology progression and enrichment in creating and producing technology that is built on a scientific basis, and creating a competitive environment for Kuwaiti youth to raise the level of quality for their technological projects that allows them to compete in the internationally, and enhance the status of the State of Kuwait on the map of global technology. Those projects are being sheltered within the scope of local competition for a national award, then nomination to participate in international competitions, which is considered one of the main contributions of The Kuwait Foundation for the Advancement of Science to disseminate knowledge and strengthen Kuwait role not only in the use of technology outputs, but also in the development of technologies and scientific applications, resulting in a series of development at the local level.Website : http://www.kuwaiteaward.org.kwhttp://www.kuwaiteaward.org.kw/en/?ProjectDetail&id=522&sid=3 Show less

  • Volunteer Experience

    • Founding member

      Issued by Oyamal Radio on Jan 2009
      Oyamal RadioAssociated with Ahmad Abdulqader AlAjeel AlAskar