Pat FitzGerald

Experience

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  GROSSE ILE TENNIS CENTER

  Apr 2009 - Jan 2016

  Tennis Professional

  Instruct private tennis lessons and large group classes for all ages. Sales associate and front desk manager. Schedule lessons for students. Manage weekend tennis tournaments.

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  MoPop Festival

  Jul 2015 - Aug 2015

  Production Assistant

  Located and placed promotional materials provided by sponsors throughout the venue site. Organized and placed seating for VIP section and general concession. Performed running duties to off-site locations for supplies, mail services, and shuttle services. Assisted with late-night emergency management decision to ensure bad weather would not cause cancelation of Sunday’s show day.

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  Rocket Mortgage

  Jan 2016 - Sept 2023

  Leader of Program Management & Communications Management team members, and collectively we are responsible for tying strategic objectives, focused on technology transformation and business process optimization, to enterprise-level revenue growth strategy. We connect the Revenue Operations team initiatives to a common set of goals and success measures. We effectively manage cross-functional delivery of strategic growth value that scales by focusing on key business metrics, executive-level stakeholder alignment, business systems' health & efficiency, and program resource allocation. Show less Leveraged business knowledge, internal reporting & analytics, and external market research to define innovative, cross-functional strategies for revenue and profitability optimization at the enterprise level.Responsibilities include:- Strategize and determine business channel initiatives and goals using an expert depth of business knowledge, mastery of skill, and demonstrated experience- Execute on growth ideas that drive innovation, balancing multiple large, complex initiatives at once- Request and leverage data insights to drive cross-business area initiatives and business transformation to aid in understanding challenging business cases- Design and implement complex target state processes, procedures and organizational gaps - Collaborate with stakeholders and team members on operations, pain points, solutions, ideas, priorities and key updates to achieve resolution and progress - Communicate business strategies to all audiences and be a recognized subject matter expert- Be responsible for creating and clearly communicating complex business requirements by gaining alignment from differing opinions at the highest levels of leadership- Create process and policy documentation to accompany business process changes- Mentor other business strategists and team members by leveraging a strong skill set and proven record of effective strategies for contribution, including facilitating training at times- Execute within high levels of ambiguity, constantly evolving relationships with key stakeholders and regular changes to the scope of work Show less Leveraged business knowledge, internal reporting & analytics, and external market research to define strategies for conversion and production optimization at the business channel level.Responsibilities included:- Define channel OKRs and long-term production strategy plays. - Work alongside business partners to ensure alignment of cross channel roadmaps. - Collaborate with business partners to identify, target, and integrate production opportunities. - Work alongside our business partners to ensure production opportunities are set up for success; technology, metrics, contact/audience strategies, capacity planning, training, banking communication, etc. - This includes but is not limited to; marketing material, new lead sources/partnerships, Lead Sharing, CTAs, lead flow testing, etc. - Conduct research, analyze data, and make data-driven recommendations to optimize production within all channels. - Work alongside our business partners to see those recommendations to fruition. - Responsible for all business communications concerning contact strategies, allocation tests, and production plays that require the use of our banker force. - Own the curation, testing, and capacity planning of all contact strategies to be worked alongside Banking. - Responsible for the daily operations of our production channels. - Assisting with capacity planning, delivery of lead flow, optimization of lead flow to maximize production, working alongside technology on current/future production impacting strategies, and point of contact for our internal partners. - Examine the effectiveness of each lead source to re-direct time and resources accordingly. Show less Leveraged available reporting solutions for adhoc analyses and developed simple SQL queries to curate data for various reporting solutions that drove visibility for business opportunities and business channel health monitoring.Internal stakeholders included senior leadership for the mortgage banking division of the company. Responsible for proactively communicating about production trends, developing reporting solutions, consulting on production strategy, and identifying additional opportunities for business growth. Show less Worked as a member of a small team that was responsible for the design of an internal website suite that was to be leveraged by the operations team of 3,000+ team members.Consulted with senior operations leadership on the new web products that would be the source of truth for various team processes. Made sure to understand business needs and communicate technical capabilities of the platform to establish appropriate expectations for all internal parties.Leveraged my technical skill set in the Adobe CC suite and WordPress to create web page and content mock designs in addition to live web page development on the company's intranet. Show less Developed reporting solutions that provided visibility into production metrics for leadership of 6 different business process specialties in the operations division. This was the first time many of these teams had visibility into the health of production, which enabled strategic growth for the team.Consulted with business leadership to define goals for individual team member production in various business processes. These goals ensured that the teams were on pace to reach larger business goals. Show less

  • Program Management Leader - Revenue Operations

    May 2022 - Sept 2023

  • Senior Business Strategist - Partnerships

    Mar 2020 - May 2022

  • Production Strategist

    Apr 2019 - Mar 2020

  • Data Analyst

    Jun 2018 - Apr 2019

  • Business Metrics Analyst

    Jul 2017 - Jun 2018

  • Web Designer

    Jan 2017 - Jul 2017

  • Business Metrics Analyst

    Aug 2016 - Jan 2017

  • Administrative Assistant

    Apr 2016 - Aug 2016

  • Intern

    Jan 2016 - Apr 2016
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  Ogemaw County

  Apr 2017 - Sept 2023

  Vocalist

  Performing Artist, Recording Artist, Songwriter, Content Creator, and Co-Manager for hard rock band that has self-released three albums and performed consistently in the local Detroit market.

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  PhoenixTeam

  Sept 2023 - Jul 2024

  Practitioner
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  TaylorMade Golf Company

  Jul 2024 - now

  Business Architect