
William Germano Leite
Support Analyst

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About me
IT PMO | IT Management | Scrum
Education

Faculdade Legale
2015 - 2015Mediação e Conciliação
King George International School
2007 - 2007English School English as a Second LanguageActivities and Societies: General English Skills with emphasis on the cultural trip to several parts of Toronto, ON, Canada. Emotional weekends to park rides, shoppings and shops as well.

Faculdade de Tecnologia Termomecanica
2004 - 2007Graduation Information TechnologyActivities and Societies: Programming Skills, with languages like Microsoft Visual Basic, Delphi, Java, Pascal, C++, with emphasis on Databases such as SQL Server, MySQL and Microsoft Access. Microsoft Office documents, management activities in theory and practical items; Environments Administration with Linux and Windows Operating Systems. FTT Techweek 2005, 2006 and 2007. Unisol volunteer activities.

ETE Lauro Gomes
2002 - 2003Technical School Programming
Universidade Estadual de Campinas
2008 - 2008University Extension People ManagementActivities and Societies: Motivation, enthusiasm and rewards to teams; thinking big, activities during the course, leadership by examples, etc.

Universidade Estadual de Campinas
2008 - 2008University Extension Process ManagementActivities and Societies: Production and business processes management; Radical organizational changes; Processes and functions organization; Tips and methods related to analyze and modelling the process; Sistemography application to the process modelling; Information Technology integration to analyze and modelling the process; Study Cases.

Impacta Tecnologia
2024 - 2025Pós-graduação Lato Sensu - MBA Executivo Gestão de TI e Transformação Digital
UNINOVE
2015 - 2019Bacharelado em Direito
Uninove - Universidade Nove de Julho
2011 - 2012Post-graduation Master in Project ManagementActivities and Societies: Scope Management, Risk Management, Schedule Management, Cost Management, Quality Management, Human Resources Management, Acquisition Management, Integration Management and Communication Management. Some works have been done through the course, showing that this is not a theory-only course, but a practice course as well.

Faculdade Legale
2020 - 2021Pós-graduação Lato Sensu - Especialização Direito Do TrabalhoActivities and Societies: Direito material e processual do trabalho
Experience

Hospital Albert Einstein
Nov 2004 - Apr 2006Support AnalystPrimarily responsible by the "Replacement Sector" of IT, where all the new equipments are managed and replaced according to the requirements of the company's departments. Afterwards, promoted to the Second Level Support, responsible by the hardware and software maintenance of the company's equipments from the Hospital branches. Fiscal invoices control, beyond the assets to discount in the Account Centers from the departments. Leading the sector, trainings to doctors and other professionals were handled. Show less

Nestlé Brasil
May 2006 - Dec 2007Change Management AnalystMain Functions: Create and follow up changes in Nestlé Infrastructure in the whole Americas. Release Management activities. Hardware and Software Database Control. CAB and Emergency CAB meeting organization to discuss business impacts in the International Nestlé Market. Team leadership to Change Execution, with deadlines management and follow up execution.

Third IT Solutions
Jan 2008 - Jun 2010Leading the Transformation Project of Unilever IT Americas.- Providing documentation to HP in order to migrate the Legacy Applications from Unilever to HP Datacenters;- Installing the applications with their own features and configuration in order to bring technology up to date in the forefront;- Testing technically the applications to provide security, performance and functional features transparency to the end user.Leading the SAP Basis Service delivery.- Delivering the service agreed between HP and Third in its best service levels;- Providing Logical Security documentation from SAP to HP;- Updating LDRPS - Documentation of DRP activities regarding SAP System. Show less
Project Manager Junior
Nov 2008 - Jun 2010Process Analyst
Jan 2008 - Nov 2008

IBM
Sept 2010 - Sept 2011Global Project ManagerResponsible for Project Planning, Executing, Assessing, Controlling and Closing activities, all based on PMI. Responsible for Contracts, Assignments, Budget, Risks, Scope, definition or processes and evaluation. Member of Change Control Board, to define priorities and risks of IBM products implementation.

PDG Realty
Sept 2011 - May 2012PMO AnalystSAP rollout project support for Agre Construtora. Responsible for implementing PMO area for IT department focusing on Communication. Definition of processes, indicators and modeling for existing procedures through ABAP development team. SAP Solution Manager utilization for business process documentation. Expert in Microsoft Project tool. Project Manager for Microsoft Project Server 2010 implementation.

Navita Tecnologia
May 2012 - Oct 2013Project Manager for Telecommunications• Action through Brazil perimeter only;• Implemented systems to manage Telecom Expense Management for 12 clients, transforming the way businesses control their Inventory, Contract, Usage Profile and Invoice Management, transitioning to Operations the management of approximately USD 2 million in monthly spends;• Mobile Device Management projects implemented for 4 clients, helping them to save thousands of dollars in data theft;• Responsible for PMO leverage with documents and processes standardization according to project lifecycle and best practices of TEM industry.Customers: Bridgestone Firestone Brazil Ltda., Essilor Multi Óptica Brazil Ltda., General Electric Brazil and its 17 business units, Bravante Holding S/A, WRR Holding Group S/A, Fiat Automobile S/A and IBM Brazil Corp. – Vivo White Label, and Walmart Brazil S/A. Show less

Tangoe
Nov 2013 - Oct 2016Implementation Project Manager - TEM• Action through Latin America perimeter with business trips to Colombia and Mexico;• Implemented systems to manage Telecom Service Lifecycle for 22 clients, establishing new processes for Inventory, Contract and Invoice Management, delivering to Operations team the management of over USD 10 million in monthly spends;• Network topology discussions held with client’s IT experts to design the best cost effective solution;• Coordinated profile analysis to propose new Telecom vendor’s products through RFP process – end-to-end implementation; • Implemented Mobile Device Management software with the ability to control equipment remotely for 10 clients. Show less

Saint-Gobain
Mar 2017 - nowResponsible for LATAM scope (Mexico, Central America, Colombia, Ecuador, Peru, Chile, Argentina, Uruguay and Brazil) in terms of Project Portfolio and ITSM Core processes.Team of 7 project managers and 1 governance analyst.New ServiceNow version implementation for LATAM.Lei do Bem Act IT committee, to inform invoice and dedication.Over 55MBR budget spend for IT projects, both infrastructure and application endeavours.Cost Center budget control.I also served as CIPA (Internal Committee of Accident and Moral/Sexual Harassment Prevention) president from 2023 to 2025. Show less • Action through Brazil, Argentina, Chile and Peru perimeter, Saint-Gobain Technology Services department;• Designed data and tech rooms inside factory facilities for at least 20 plants in terms of network and security equipment, electric requirements, new racks and servers;• Vendor management to watch and implement facilities across enterprises;• Integrated and transformed 6 new acquired subsidiaries to connect to SGNET global network with all standard processes and IT security, controlling over USD 10 million budget in new equipment;• Responsible for Manufacturing 4.0 adoption throughout the organization at Information Technology side;• Implemented Microsoft Project Online mastering the Project Portfolio and Resource Management through disposal of Excel spreadsheets and use of collaborative tool. Show less
Information Technology Project Coordinator
Nov 2019 - nowSGTS Project Manager - IT Infrastructure
Mar 2017 - Nov 2019
Licenses & Certifications

ITIL Foundations v.2
PrometricNov 2007
Scrum Fundamentals Certified
SCRUMstudyOct 2018
PMP - Project Management Professional
PrometricJul 2013
Salesforce para Iniciantes
Souforce.cloudJul 2021- View certificate

Gestão de Novos Cargos de Gerência
LinkedInMar 2021 - View certificate

Scrum Essentials Certification
Itcerts Inc.Aug 2019 - View certificate

Scrum Master Foundation Certification
Itcerts Inc.Aug 2019 
Carteira OAB
OAB SPFeb 2020- View certificate

Vieses Inconscientes: Como Lidar com a Diversidade Cultural nas Empresas
LinkedInJul 2021 
Introduction to SAP Activate Methodology
UdemyAug 2021
Volunteer Experience
English and Portuguese Teacher
Issued by Escola da Família on Jan 2008
Associated with William Germano LeiteMediation and Conciliation
Issued by CEJUSC, Sao Paulo, Brazil on Jul 2015
Associated with William Germano LeiteAttorney At Law
Issued by Ensinar Aprendendo on Sept 2019
Associated with William Germano Leite
Languages
- enEnglish
- poPortuguese
- spSpanish
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