Widya Restu Y

Widya Restu Y

Accounting Administrator

Followers of Widya Restu Y19 followers
location of Widya Restu YJakarta, Indonesia

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  • Timeline

  • About me

    Customer Service Representative

  • Education

    • Universitas Bung Hatta

      2012 - 2017
      Bachelor's degree Manajemen
  • Experience

    • PT Mekatenika Sejahtera

      Feb 2016 - Sept 2016
      Accounting Administrator

      I do all office administration work

    • PCP Express

      Aug 2017 - Mar 2018
      Office Administrator

      - Perform the process for sending the billing code and check the request.- Log data relating to logistics administration into the delivery system- Prepare shipping documentation and develop good relations with shipping agents (transportation / transportation).

    • Tokopedia

      Aug 2018 - Jul 2021
      Customer Service
    • FedEx

      Nov 2021 - May 2023
      Customer Service Representative
    • Concentrix

      Jan 2024 - now
      Customer Service Advisor

      Delivering exceptional support for customer inquiries and requests and resolving customer concerns to ensure a positive and seamless customer experience.• Provide efficient and effective responses to customer inquiries across various channels.• Assist customers with flight bookings, modifications, and cancellations.• Offer comprehensive information regarding Korean Air products and policies.• Manage special requests: Medical needs on board, Accessibility, and Oceania Travel Support.• Address and resolve customer complaints with empathy and professionalism. Show less

  • Licenses & Certifications

    • EFSET English Certificate 69/100 (C1 advanced)

      EF Standard English Test (EF SET)
      Sept 2021
      View certificate certificate