Widya Restu Y

Experience

• 

  PT Mekatenika Sejahtera

  Feb 2016 - Sept 2016

  Accounting Administrator

  I do all office administration work

• 

  PCP Express

  Aug 2017 - Mar 2018

  Office Administrator

  - Perform the process for sending the billing code and check the request.- Log data relating to logistics administration into the delivery system- Prepare shipping documentation and develop good relations with shipping agents (transportation / transportation).

• 

  Tokopedia

  Aug 2018 - Jul 2021

  Customer Service
• 

  FedEx

  Nov 2021 - May 2023

  Customer Service Representative
• 

  Concentrix

  Jan 2024 - now

  Customer Service Advisor

  Delivering exceptional support for customer inquiries and requests and resolving customer concerns to ensure a positive and seamless customer experience.• Provide efficient and effective responses to customer inquiries across various channels.• Assist customers with flight bookings, modifications, and cancellations.• Offer comprehensive information regarding Korean Air products and policies.• Manage special requests: Medical needs on board, Accessibility, and Oceania Travel Support.• Address and resolve customer complaints with empathy and professionalism. Show less