Yacine Zanbour

Experience

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  Emirates

  Apr 2012 - Nov 2019

  Project Manager

  Marketing : Seeking new clients By introducing our services to sell them our packages for recruitment ServicesSales : selling Services by looking for clients who are interested in business setup or consultancy in free zoneTraining : Train the whole Marketing &Sales teams plus call centers agentHR services including planing dispatchingContracting : By Making Contracts with clients as per their needs and the packages they chooseRecruitment : short listing &Interviewing Managers and Supervisors before giving them to my clients for the final roundGuided long-term objectives and grew sales volumes to meet business needs and requirements.Engaged clients to develop relationships and educate prospects of company's value proposition.Researched prospective accounts, identifyingfied market presence and developed plans to penetrate markets.Developed strategic partnerships to jointly pursue specific engagements, Plus I was ni charge of the communication operation of Emirates airlines and holidays services call center which is 9 floors including (wealth management, booking, customer services, complaints and vip lounges services at the airportBuilt and nurtured professional relationships with wide range of stakeholders.Used project management tools and techniques for positive, successful outcomes. Delivered on projects' key objectives with agreed budgets, timelines and standards. Identified and managed budget, timescale and scope changes, recommending actions and improvements ot meet project goals.Acted as single point of contact for stakeholders. Show less

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  HSBC

  Nov 2019 - Mar 2023

  Business Development Manager

  Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.Drew on understanding of key markets to push development of business strategies. Contacted and converted potential customers via telephone, email and in-person enquiries.Maintained client records ni bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.Consistently exceeded revenue targets through new account development. Generated leads to bring ni new client revenue and improve bottom-line profitability. Coached team to build client relationships and exceed sales targets.Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.Followed industry trends and set pricing strategies to maximise business returns. Pursued new business opportunities by forging strong networks and contacting potential buyers.Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.Planned logistical operations for safe transportation, storage and sale of goods. Driving the use of the Transformation Lifecycle and Agile methodologies across GBM Leading working groups &brainstorming sessions to identify appropriate solutions to business problemsManagement of Risk Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisations. This wil be achieved by consistently displaying the behaviour that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notfication and escalation of any concerns and taking required action ni relation to points raised by audit and/or external regulators. Show less