Danilo Rito

Experience

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  (various)

  Jul 2009 - Mar 2012

  Bartender

  - Preparation of the establishment previous to customer arrival;- Prepare and serve cocktails and other beverages, along with diverse snacks;- Maintenance of stocks, by requesting and sorting beverages and other ingredients;- Keeping workplace clean and organised;- Clean-up after customers leave (and before, when necessary).// Places of worship: Aug.'11 - Mar.'12: Discoteca Repvblica, Castelo Branco;Jul.'11 - Aug.'11: CS Grande Hotel, Albufeira;Oct.'10 - Apr.'11: Património Lounge Bar, Castelo Branco;Jul.'10 - Aug.'10: Riu Guaraná Hotel, Olhos de Água;Jul.'09 - Aug.'09: Club Humbria, Olhos de Água; Show less

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  Altice Portugal

  Apr 2013 - Apr 2019

  Call Center Agent

  - Management of large amounts of inbound and outbound calls in a timely manner;- Following call center “scripts” when handling different topics;- Identifying customers’ needs, clarify information, research every issue and providing solutions;- Route customer calls to the appropriate resource and follow-up where necessary;- Management and resolution of customer complaints to ensure final satisfaction;- Delivered sales scripts to persuade potential customers to purchase a product or service;- Identify and overcome objections;- Document all call information according to standard operating procedures.// Places of worship: Jan.'18 - May.'19: TalenterFeb.'17 - Oct.'17: ManpowerGroup SolutionsJan.'16 - May.'16: TalenterApr.'13 - Dec.'15: Adecco Show less

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  AMendeStore

  Apr 2017 - Oct 2017

  Store Cashier

  - Unpack shipments in the store room and categorize them appropriately;- Show customers the locations of items they are looking for and suggest complementary items when appropriate;- Call other branches to inquire about in-stock products;- Prepare and distribute special-ordered merchandise.

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  Altran

  Aug 2019 - Jul 2020

  Technician
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  Kompetenza

  Nov 2021 - now

  Salesforce Developer