Sara Simon Gonzalez

Experience

• 

  Corporate Express (now Staples)

  Jul 2006 - Jan 2009

  Customer Service Supervisor

  I managed a large team of customer service agents on the daily tasks associated with customer service and sales in a B2B environment. I handled all escalations from clients. I also handled a small listing of clients that were only handled by myself due to sensitivity and needs. I managed all aspects of employee relations including training, payroll, scheduling, and discipline.

• 

  Dish Network

  Mar 2009 - May 2010

  Corporate Field Resolution Specialist

  I was responsible for liability claims filed against the company by customers. I managed all stages from the the report by the customer to resolution / repair / payout in the field.

• 

  All Breed Rescue & Training

  May 2010 - Nov 2018

  I manage all of the social media formats as well as the website. I handle all normal media channel experiences including print and radio. I work extensively on fundraising opportunities including event planning, grants, and donations. I am the Indy Give! liason for All Breed Rescue & Training as well as for Colorado Gives. I seek out opportunities for growth and enhancement of our organization. My responsibilities included: fielding all customer service issues and inquiries for a busy office, handling all incoming mail, starting our social media accounts, working with community service to maintain the facility, working with and maintaining all client databases and records, managing a small volunteer and paid staff, and other duties as needed.

  • Director Of Community Relations

    Nov 2012 - Nov 2018

  • Office Manager

    May 2010 - Nov 2012
• 

  Navakai, Inc.

  Nov 2018 - Feb 2020

  Customer Support Coordinator

  I was the first point of phone and email contact for clients needing technical support. I provided customer service and basic technical help. I performed all opening duties daily. I managed and maintained a panel of large clients that I created reports for and for whom I was their main contact. I dispatched and monitored tickets to second and third level technicians as necessary. Performed QA as needed for customer service quality. Managed a group of technicians for statistics and outcomes.

• 

  UnitedHealth Group

  Jun 2021 - now

  I maintain a panel of specialty members whom I assist with navigating their healthcare. I make appointments, set transportation, research claims, refer members to other services, and act as a single point of contact. I complete online research for additional resources as needed for members. I maintain a panel of 550+ members. I act as the engagement champion for my team and meet with other engagement champions to work out fun activities for the teams each month. I collate and disseminate survey scores for my team daily. I audit calls for these surveys as well as perform call audits as needed per my supervisor. I have acted as point of contact for my team. I am a delivery assistant for training new hires part time. I manage all of the reporting for attendance for the new hires. I perform quality audits utilizing all systems. I complete observations and coaching’s as well as keep a database of each new hire assigned to me. I act as a point of contact while the trainer and other DA's are out on PTO. Show less

  • Supervisor

    Jul 2022 - now

  • Advocate4Me Rep Sr

    Jun 2021 - Aug 2023