Bassem Dwidar

Experience

• 

  BarkoTel Communications

  Jun 1995 - Jul 1996

  Maintenance and design Engineer

  Install and support Ericsson/GE wireless mobile communication product.

• 

  General Authority for Educational Buildings (GAEB)

  Jun 1996 - Jul 1997

  Network Engineer

  Support all network activities in the GAEB, install and configure network equipment and redesign GAEB WAN/LAN solution.

• 

  Systems Engineering of Egypt - SEE

  Jul 1997 - Jun 2001

  Solution and Technical sales for the government sector, promoting Motorola, 3Com, Cisco product. Configure, implement and support Motorola, 3Com, Cisco products

  • Engineer Sales

    Jul 1998 - Jun 2001

  • Post Sales and Maintenance Engineer

    Jul 1997 - Jun 1998
• 

  BTC Networks

  Jun 2001 - Dec 2002

  Presales and Sales Manager (Data Products)

  Responsible for managing commercial and technical activity for BTC data product department, includes Nortel and NetScreen security products.

• 

  Orascom Technology Solutions

  Jan 2003 - Dec 2004

  Presales Manager

  Grow OTS Telecommunication revenue by 100% over two years.Manage the Pre-sales activates for the telecommunication department, includes Nortel and Avaya data and voice products. Support Orascom Telecom project in Algeria and Iraq.

• 

  Nortel Networks

  Jan 2005 - Dec 2007

  Senior Presales System Engineer

  Grow Nortel data business revenue in Egypt by 600% (2005-2006).• Delivered the complete network infrastructure design for the American University in Cairo (AUC) new campus based on end-to-end Nortel solution replacing Cisco in its most significant account in Egypt• Delivered the complete Network Infrastructure design for Ministry of Foreign Affairs HQ and Embassies around the world

• 

  Cisco Systems

  Jan 2008 - Dec 2019

  • Largest IOT Deal in Cisco Transportation (UAE)• Frist SDDC based on Cisco ACI in the Financial Sector (The Middle East)Grow the Cisco business 200% over 3 years. Launch and grow Cisco Business in Abu Dubai • Designed Abu Dhabi Cleveland Clinic DC, Campus network, and unified communication. • Designed Masdar Institute of Science and Technology Phase I and II DC, Campus Network, WLAN, Unified Communication and Security

  • Senior Systems Engineer & Solution Architect – Financial Services & Transportation

    Mar 2012 - Dec 2019

  • Senior Systems Engineer – Enterprise/ Public sector

    Jan 2008 - Feb 2012
• 

  IBM

  Oct 2020 - now

  Customer Success Manager IBM Cloud

  • Ensure client satisfaction, success, and retention• Manage client enhancement requests• Provide sales enablement support and promote ongoing business development opportunities• Serve as the primary point of contact and escalation point for the client• Drive IBM Public Cloud Adoption & Consumption rates